U haul's mobile app is horrible You hold customer service is horrible . This location is good . I was originally at a different location . That was closed using the mobile app. The two trucks that were returned late. So they could not rent them to me . I couldn't find this out over the app. I couldn't find this out over the phone because I kept getting disconnected from u-haul. The only way I found out was a woman that Works in the facility drove by. She was great and help me . Uhaul was horrible . I spent two hours getting my haul I will not use uhaul again .
ROBERT G
Arnetts Family Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23831
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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David DI picked up the uhal with the gas light on and said I would be reimbursed for what I left in it because it was empty then when I dropped it off it was a little over a quarter take of gas and never refunded for it
Marshall PAgent did not have enough blankets for my order, and the ones they had were dirty. The vehicle was clean, though. No problems with the vehicle.
PETER LThe Uhaul manager for this location was very unprofessional and hostile. The equipment was not in the best conditions. On the other hand the personnel from the store were kind.
leonel v