We had a different drop off site first, but when we arrived there, there were no spots available. After half an hour on hold, we were redirected to this site. When we arrived the directions said to park in the lot, but the lot was fenced and locked. After another thirty minutes on hold, we were told to leave the truck parked in the street. It took over two hours total to return our truck and I am furious. It was extremely frustrating after a long day of moving in the heat, and I will never use UHaul again.
Moving Truck Rental in Chicago, IL at Erie Collision Center
Moving to or from Chicago, IL 60622? Get FREE truck rental rate quotes at Erie Collision Center.
Get FREE moving truck, pickup truck and cargo van rental quotes at Erie Collision Center
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Chicago, IL.
Cargo vans and pickup truck rentals in Chicago, IL
U-Haul cargo van rentals and pickup trucks in Chicago, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Chicago, IL 60622. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I have never met someone so rude, the guy screamed at me when I came to ask where he wanted the vehicle parked and cursed at me. the truck was clean but had damage that wasn't marked at all. Will never use this location.
Absolutely awful. Went to go pick up the U-haul, which I had made a reservation for pickup through the App so I could pickup my truck before the in-person pickup was open. I also was not told I would need an app, but was able to figure this out through the other bad reviews left on the Uhaul review pages. When I got to the pickup location that the app told me to go to (which also had changed the location on me), the app said "this location does not apply for 24/7 pickup," which is a lie, as there were a million signs all over the building stating "24/7 pickup here." The app told me to call a phone number listed, which I did. As you can imagine, I called multiple times and was on hold all day and still never got through to someone. I ended up waiting around for in person pickup to open up later in the morning at the Erie collision center of Chicago, where the man I kindly explained my situation to was a total a**hole to me and his employees, to the point his employee told him to calm down and even apologized to me. I also was charged an additional fee for in person pickup, which I could have avoided if the app actually worked!! I also emailed about this and as you can also imagine, I have not heard back either. Totally awful, was overcharged because of an error on U-hauls part. Will be using Penske instead (which I will pay more for, but know it is more reliable) when I move out if this is not resolved. Ended up paying double what I had anticipated overall because of the in-person pickup which I was not planning to do any way, but had no other choice. Made the move much more stressful than it should have been.
Erie Collision was extremely helpful.
The whole process was a nightmare, I had no prior notification that getting the keys from a lock-box required downloading and registering for an app, uHaul messed up my pick-up time so I had to spend about an hour on the phone with representatives getting it changed so I could get access to the keys. The return process was horrible and again there was no prior notification I would have to photo the entire truck, Luckily i didn't return the keys before I found that out. I hired movers for 2 hours to help move furniture but the whole first hour was wasted trying to get the keys.
Waited in the pouring rain for an hour trying to get the key - no one at the location could help me. Called 1-800 uhaul. Was left on hold for 25 minutes with no resolution. Had to call uhaul 3 times. Took 55 minutes on the phone to get the contract cancelled and another issued for a different location. Felt totally ignored as a customer by uhaul
i checked in on line then come to find out that I have to download app etc - customer service could not help - they told me I needed to trouble shoot the situation - I spent an hour wading through accounts resetting passwords etc and was very frustrated - you need to communicate that there are new procedures when booking on the web site - also wildly different prices from Collision on Ashland and Expressway rental in Forest Park - seem like price gouging Also second time I went back it said expressway was out of vans - I drove by that location 6 times that day a saw vans sitting w snow on the windshields - very frustrating
The gentleman who was working there today 3/30/2020 was extremely helpful and nice.
We have an extra charge and no one has responded to us to correct it.
I was locked out of my van for over one hour. It was 20 degrees. My link did not work. I waited on hold for over 40 minutes to even speak to a representative. I was told i would receive $50 off for the issues and she forgot to file the report i was told today. So now I've spent another hour today to file a report. I then called the number I was given and no one answered. I expect a full refund. This is the WORST service I've ever received. It feels as if you don't even care about your clients.
Reserved parking for UHaul nearby.
Tell people it takes 30 mins Total to check the car in/out after hours
This location does not do 24/7 pick up via the uhaul app. I was supposed to get a $50 refund due to the fact that my rental wasn't ready at 0800 like I had reserved, instead I had to wait until 845 when the place opened.
The location and service was fine, but the U-haul service process is bullshit. I stood outside in the cold for over 35 minutes waiting for â€œapprovalâ€ of my already â€œpre-approvedâ€ reservation. It was early in the morning, so it took nearly 15 minutes to even get an initial response. Why could this not be verified prior to my pick up. In total, it took 42 minutes to pick up my â€œpre-approvedâ€ rental. Took longer to pick it up than it did for my entire trip. Completely unorganized, poorly run company. Go elsewhere.
You give no grace
I was not real clear on where to leave the trailer since it was a Sunday on Memorial Day weekend. The place I was supposed to leave it was closed and their gates shut. Thankfully a spot opened up on the street where we were able to back the trailer in. We should have been made aware that we were to leave the trailer on the street. Other than that, no problem.
Erie Collision is excellent! U-Haul's "Truck Share 24/7" is slow and terrible though. I could have checked in at the counter faster.
Don't charge me for 2.5 gallons of gas when I drove 8 miles. Will be disputing on my CC.
It was a great experience - thanks guys!
Make it more obvious it's not branded as a U-Haul location - everything was fine once i rounded the corner and saw the U-Haul truck waiting, but very confusing at first. Staff was helpful.
I did not use the app and talked to the staff directly. They were very clear about their requirements and expectations, and had safety tips to share. If you have any questions, ask these folks!
Erie's Collision Center was great. Very friendly and helpful. The U-Haul website was very frustrating and disappointing. The Approval process was taking so long, so the owner of the center was nice enough to help me in person. The Mobile site process needs improvement.
I did not understand the Uhaul policy of charging per-mile rate when we have to return the vehicle after filling the half tank. We are already paying the vehicle rental fee and per mileage cost then why we have fill the tank?