I was suppose to receive 5 blankets and a dolly and neither was on the truck
Moving Truck Rental in Chicago, IL at 24/7 On Grand
Moving to or from Chicago, IL 60622? Get FREE truck rental rate quotes at 24/7 On Grand.
Get FREE moving truck, pickup truck and cargo van rental quotes at 24/7 On Grand
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Chicago, IL.
Cargo vans and pickup truck rentals in Chicago, IL
U-Haul cargo van rentals and pickup trucks in Chicago, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Chicago, IL 60622. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Very difficult to get keys and I am overcharged for fuel Will never recommend u Haul to anyone
In the directions to pick up the truck it would help to have a video of how the word lock works when getting the keys. I had to google a video to get the lock opened after struggling to get it opened.
Great vehicle â€” it was literally brand new. Used these guys for a cross country move and everything about the pickup was seamless. Thanks much!
No personnel to help and getting the key I had to call customer service for help... had redo my reservation from the beginning to much for A 2 1/2 hr rental
The cab of the truck leaked when it rained (not the location's fault) and the truck did not come with the moving pads I paid for.
I have been double charged on my account and for a larger amount then the provided invoice and when I emailed in I have received no response back as to why this has happened.
It was a self service station but my app thought that it was a physical building with reps inside. Took half an hour to get the proper code for my key.
Online/mobile pick-up was easy but could be a little quicker. Took over 15 minutes to get the keys once I arrived and started the process on my phone
We were told this location would have a representative but it was in the back of a gas station and was a self check out. Turned out that it was actually very easy with app. We had no issues.
I ordered two mattress covers that were not in the truck.
The pick-up took a bit of time to get the truck. Needs to be more streamlined and approval completed prior.
The check in process was not timely. I waited about ten Minutes for approval, then had to call and wait on the phone for about 15 more minutes until someone could finalize that process and I was still expected to return within the original time period.
Please consider updating your lockboxes. I could not access the keys, and therefore had to cancel my reservation.
The incorrect date was added to my rental and would have meant that the equipment was due bag 24 hours prior to when it should have been. I did call to inquire about that and the uHaul customer service representative looked into it and fixed it fairly quickly.
It need more light (motion light). I'm a woman and I was very nervous taking pictures moving around at night with out proper lighting.
Two times in a row I didn't get the keys to the van I reserved. The second time they gave me a box truck instead, after spending 30 minutes on the phone. Couldn't return the box truck when finished, because of the original van reservation. Had to spend another 40 minutes on the phone with no real solution reached. The 24/7 spot turned out to be very inconvenient, you're better off going to a location with with real employees.
I had a lot of problems getting the lock open. Also, when I returned the van it was dark outside and I had to park it in the lot BEHIND the gas station and it was very dark and creepy. No lights anywhere. Besides that to finish checking out, I had to photograph the van inside and send to U-Haul on my app. This was a little creepy behind the gas station in a lot with no lights! I was not comfortable with that at all!!! Other than that, and a problem opening the lock the van was GREAT! Thanks ??
The app should ask me for pictures of my driver's license when I create the account. It slowed everything down to have to do that while I was standing outside at the rental location.
Good morning, I typically done leave bad reviews but truly felt someone should know about the inability to use the 24/7 mobile check-in feature effectively. Originally, I had a reservation at 629 N Ashland Ave Chicago, IL 60622. I did not receive any kind of email about a code or lockbox to get my keys. Instead, after checking in the website told me to go inside to the front counter to get my key. This was impossible to do because there is no counter (it is a shared location), and the other business was closed. As a result, I stood outside in 35 degree weather on hold waiting for someone to help. After reaching someone and being transferred to a different agent, she had me open all of the lock boxes on site and none had keys in them. There was also another couple was in this same location and had the same issues as me. It took over an hour of back and forth and traveling to a new location to finally find a reservation that had a truck I could use. To make things worse, the agent on the phone told me that the fuel was at 1/2 tank, but when I got in the car it was clearly in between 3/8 and 1/2 tank. By this point I had wasted 1.5 hours so my move was delayed (we had others helping us move), I did not get the dolly I originally wanted since they gave me a new truck, I ended up paying more for this truck than the previous reservation, and I had to put additional gas in to get it to a 1/2 tank since whatever was in the computer was wrong and I knew I'd get charged if I didn't return it at 1/2 tank. (I have picture to verify the original gas level). I am extremely dissatisfied with the entire process. I'd like to ask for some type of refund or credit given my entire experience- it was a significant amount of time and money wasted because the process was disorganized and no one knew what was going on or how to help. Please contact me about this experience.
I went to the location I reserved to drop off the UHaul, but I was turned away because there was already two vehicles parked at this gas station. I couldn't understand the clerk in where I should go. When I got to the 2nd location, the clerk at the gas station was not helpful and confusing, Finally, I discovered a lock box to put my key and contract, although I didn't like giving up my contract. No one would help me.
Run my approval when I book it. Don't make me wait in the cold for 15 minutes while you run my info when I'm trying to pick up the van.
The owner of the location was not helpful at all, he just said to go outside. I did not want to do mobile check in but that was the only option. I spent 15 mins in the cold outside. They NEEDED to CALL MY EMERGENCY CONTACT BEFORE RELEASING THE TRUCK to me. Literally, they said, please let your contact know we will be calling. I had to call my family to give them the heads up. They were shocked too. I'm 30, not 5. Still pretty shocked by it all. The moving blankets I ordered were not in the truck (I was not billed, but still ordered).
This was hands down the worst uHaul experience I have ever had and it has yet to be resolved by an actual human. According to your agreement, if the vehicle is unavailable, then a $50 gift certificate will be issue. You've sent me a $25 gift certificate.. Do you even understand the issue? The lockbox was completely frozen, I had to heat the box to get the keys removed. Then, the keys were to the incorrect vehicle.... there was no customer service. Even if I wanted to take the incorrect vehicle, which was a massive truck 2x the size rented, there was no car scraper that could be used. There has no be one valid form of customer service here. My number is 330-815-4962. If someone from corporate does not call to discuss my issue, I will be filing a claim with the better business bureau, along with the department of transportation of Illinois.
Not everyone is savvy with the technology today. If not for my son I would have had a difficult time.