It took me about 2 hours to get access to the truck. First, I arrived and had to go inside to get the keys. Unfortunately, the truck had been used the night before and the key returned. The assistant manager there did not have a key to the return key box so I could not get access to the truck initially. While the assistant manager worked to try to find another truck at a different location, I got in contact with a U-Haul agent who attempted to get me a reservation at another location about 30-40 minutes north of my desired packing location. This reservation fell through due to the UHaul servers crashing. Finally, returned back to the store and the UHaul agent requested that someone get the key to the key return box so that I could use the original truck I was assigned. This resulted in me getting the key about a half hour later. Overall, again, took about 2 hours to finally get the truck from check-in to getting access to the truck. I acknowledge that a lot of this was just bad luck (servers crashing, assistant manager not having a key), but this really should never happen to anyone. I am appreciative of the staff at the location and the UHaul agent for being patient during the entire process though as I know it was frustrating for all involved. The assistant manager also seemed eager to make sure that this never happens again which is promising to me.
Moving Truck Rental in Cincinnati, OH at Woods Hardware Roselawn
Moving to or from Cincinnati, OH 45237? Get FREE truck rental rate quotes at Woods Hardware Roselawn.
Get FREE moving truck, pickup truck and cargo van rental quotes at Woods Hardware Roselawn
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Cincinnati, OH.
Cargo vans and pickup truck rentals in Cincinnati, OH
U-Haul cargo van rentals and pickup trucks in Cincinnati, OH are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Cincinnati, OH 45237. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Service was good
The app that is being used is not working like its supposed to. You need a backup because we shouldn't have to wait so long due to the app. Have a fail safe. Technology is only good when it works, remember that.
I think it is very unfair how you all choose to muslead people on your online services. It doesn't make sense for a person to pick up a truck 6 miles away and not drop it off at the same location, when it's another 6 miles back. I am very displeased with the fact you charged me 117.00 for a 50.00 trip. I did NOT sign up for a one way. Your misleading online service forced me too. It is even more sad that you don't feel the need to rectify the situation. I have used U haul for years and this is my worse experience ever. I didn't move from city to city. I moved from neighborhood to neighborhood. You make millions of dollars, and you can't give a poor person like me $50 dollars back?? Now that's sadd This is a mark against uhaul not the pick up and drop off. They were nice and friendly men.
It was great service all the way around. The pick up and the return. Very friendly, informative, and attentive.
I appreciate being able to receive professional service from the Woods Hardware store team. Thank you for being in the neighborhood.
Anthony was patient. There was a long line and some complicated customers. He worked through the line swiftly while giving every customer the attention they deserved.
Furniture pads and dolly weren't in truck. Store employees didn't know how to handle return quickly.
These guys are great I go through every once in a while and they had me in and out of their store in five minutes.
Great service at Roselawn Ohio location.
Good Customer Service Experience From the Beginning to the End...
Anthony was a terrific help. As was the man who closed out my rental.
Tell them about the online check in process, take them through the website steps on picking up the truck, also after hrs return
Had an appointment to pick up truck at 8:00. Personnel were not on the scene to sign it out until 9:30. We have been using UHAUL trucks once a month for a couple of years. We are on a time constraint. Next month I guess I will have to confirm the night before. Not a happy experience this month!
The equipment was done, but the people at this location were really friendly and helpful
Great Customer Service, friendly and helpful.
Very friendly, prompt and professional
The guys at the hardware store are awesome!
Everything was great except that I completely forgot to pick up the furniture pads that I rented. Still got charged for them though I never took them from the store.
I reserved at one location but the trailer was available elsewhere and we were directed there instead. Not either location's fault, but rather corporate's. This was a confusing and stressful change in plans.
Location was friendly and professional. The truck was ready as promised.
Doing the rental online was great I'm very pleased
The pick up process took a long time. The staff was very friendly, but their slowness put us an additional 45 minutes off schedule. Also, my appointment for pick up was 9am, but the site was not open until 10am which was frustrating when I was trying to beat the inclement weather coming in.
The uhaul support folks are excellent and they explained what I wanted. I myself will book uhaul near future in this location. Thanks very much.