There was lots of difficulty getting the keys. When I checked in online it told me to â€œsee employeeâ€ rather than give me the lockbox code. When I went to see the employee he was very helpful but he didn't know anything about my reservation and it took several phone calls from him to the owner of the store and from me to uhaul customer service to get the store clerk to unlock the lockbox for me. Everyone was very helpful and nice, but it took over half an hour of my rental time to get sorted out.Travis L.
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One-Way and In-Town® Rentals in Cincinnati, OH 45238
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- 4.0 Average Customer Rating
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It took over 30 mins to get the code to open they key box all because I picked up early. This was the most annoying pick up I have ever experienced. As it turned out the guy had the key in his hand the whole time but could not release it until I received the code! I spent 15 mins on the phone to get it resolved.Mindy B.