Really nothing to be improved. The ladies were professional, helpful, courteous and knowledgeable. The wait was short and efficient. Well done!Larry N.
Moving Truck Rental in College Station, TX at Storage Plus of College Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in College Station, TX 77845
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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The woman working could not connect to the UHaul server. Consequently we were mischarged by $54 which I had to call HQ to get refunded (taking an hour waiting on hold). Also, they don't open until 9:30 so if you have a earlier drop time (which isn't clear in the e-mail from U-Haul) then you are screwed. Either allow for later drop offs or don't screw the customer if he doesn't show up until the store opens.Neil B.
There was an issue with the rate quote but I believe they honored the original quote. Will confirm once my credit card bill is issued.RICKY S.
I don't recall the front desk lady's name but she was amazing. Very kind, sweet and helpful!ERIKA H.
My service person was very effecient and at the same time was very pleasant and in a good mood. I left in a good mood. I will always use this location in the futureWALTER B.
vehicle very dirty inside and out. spent $4 washing it at the diy car wash. all else was just fineChris D.
Uhaul app/website is too cumbersome, especially using a phone. Too much duplication of information. Too many error messages to correct. Not user friendly at all.Paige H.
Location did I fantastic job accommodating me in a pinch notice.Rebecca M.
I rented a $20 a day van and turned it in around 7pm (so only under the van for 9 hours) and then I got an email with a bill of over 100 dollars. Called 3 times yesterday and had to leave a voice mail and never received a call back. Terrible customer service.Michael M.
I am awaiting a call from the area manager currently. We had issues from the start. I have never had such an awful experience with any moving company.Leslie S.
Would have been better if someone were available to help disconnect trailer.Jeff G.
Poor phone customer service, reservation couldn't be found, took an hour to get trailer picked up, no help to dis-connect trailer upon return. Have used U-Haul before but this is the worst experience.Stephen S.
The only reason I'm not rating it poor is because the staff was very friendly. It took about 40 minutes to get to the counter to get the reserved truck. Then the test link where you have to take a picture of your DL is just weird.Theresa K.
I called in advance after booking online to ask about returning a trailer to a different location. I spoke to Natalie who assured me it was not a problem, but never explained there would be a different price to do so. When my husband went to pick up the trailer, their "system" was down. it took over 30 minutes and they tried to give him an open trailer even though we had reserved an enclosed. They called after he was back to secure payment because they said they didn't have it. Instead of my $14.95 rental I was charged over $150! This is ridiculous and if I had known prior to returning the trailer, I would have had the option of returning it back to the original sight. We NEVER received paperwork except for online after the rental was already taking place! I asked Natalie for a callback but as of today, I have not heard from anyone at the location. VERY DISAPPOINTED!!David J.
Uhaul called me and changed my pick up location. The location gave me a truck with a broken right mirror, did not have enough moving pads, did not have the furniture dolly and utility dolly I ordered, and could not select the drop off location I had booked online due to not being an actual uhaul location. We were told we could still drop off at the location we originally booked without any problems only to not be able to use the uhaul app to drop off our truck that night. We were on the phone for an hour with uhaul to try to find our reservation and have them change it to our drop off location closest to our house we originally booked. If we had dropped it without calling uhaul you would have charged us $150 which we were not told at the new pick up location.Tara C.
Rented dozen pads and was provide one sealed pad bundle. Was told it was a dozen, but turned out to be only 6 pads.David S.
Although the Uhaul wasn't that clean (Dog Hair) the customer service was great.Aaron W.
Our return time was 12:00pm. However, this location was closed for lunch during that time from 11:30am-12:30pm. We had somewhere to be so I switched to the online check out which was a tad bit complicated due to my phone service but it did eventually work on my husband's phone. There was not a designated key drop off box therefore I just dropped the key off via the mail drop slip in the door that lands on their floor on the inside. I called when they re opened to confirm they got the key which they did. However, a sign would have been helpful because we debated for 5 minutes on whether or not we could or should drop the key off via the door.Amanda C.
Fix the operating system that U-Haul uses.... I had serious issues with my reservation.Shay S.
When we picked up the truck we had to wait over an hour dur to uhaul system being down.Edward M.
I picked up a trailer in College Station that was sitting in mud and water, then I was charge $15.00 cleaning fee when I dropped it off. The only thing that needed to be cleaned was all of the MUD that was all over the trainer when I picked it up. The lady was very helpful and even we t out into the mud to help me get the trailer.Mark A.
Need a way for a customer to hook up the trailer by himself. The 12'x6' cargo trailer had no tongue jack. The tongue weight is pretty heavy and it is difficult to lift off the ground all the way up to the bumper. Once the tongue is all the way down on the ground, it is very hard to get it up to the bumper.Donald B.
Stated she could not hook up the trailer for me or she would be liable.CHERYL F.
Since we did not get a receipt when we picked up the uhaul, she took off half of the refueling charge. Very nice.Crystal H.
Had 2 people reserved on same equipment. Called to find out if I was coming, I got there and they left till 12 o'clock. I was running behind due to weather. I told them I was on the way. Houston uhaul called and said they would contact the employee to let them I was waiting and never did. The employee was very nice and took care of me then they got there.Pat Z.