it's dark if picking up late, so sort of hard to get the pics required by Uhaul to close out the rental. The location is great and during the day it would probably be super easy. The website rejected me without telling me why and I almost left, but stayed and called customer service and a wonderful young lady walked me through it and so the rental was saved. Ends up you can't hold your license and take a picture of it, even if all of the info is in the picture. The "online attendant" didn't give any reason.... simply just said "rental cancelled". THIS is a problem. Again, had I not called customer service, I would have wasted a lot of time getting to the place and renting the truck (putting in the same information 3 times by the way) and this review would have been scathing. As it is, you guys have someone in customer service who handled my call who was a gem, stayed on the phone with me, walked me through it and saved the rental. She needs a raise, but the process needs to be revamped in my opinion..
Mike Cound
Greens Design And Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chattanooga, TN 37402
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- 4.0 Average Customer Rating
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Location and personnel were great! On-line check in needs work. Would not allow for uploads of pictures so I had to go inside the place of business
Jason NeumanSam is AMAZING. He’s very helpful and has the best customer service. Thank you Sam.
Jewel Cotton