I made a reservation on line on a Monday. I went to look over the unit on Tuesday. There was a sign on the door that said, "will reopen on Tuesday at 2PM" It was Tuesday, around 4PM. There was no one there and no one was answering the phone. Since I was leaving for Pennsylvania on Wednesday, I left a message on their machine to please give me a call back to ensure I was going to be able to pick up the trailer. No call back. I drove over to pick it up on Wednesday, not knowing if I was going to be able to get it or not. Very stressful because I was totally unfamiliar with the area.
Larry Cicero
A D Home Goods & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crawford, GA 30630
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Customer Reviews
- 3.0 Average Customer Rating
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seller charged me 2 times for the rental. I will have to contact Visa and contest the second charge. That is if seller will not issue a credit for the second charge.
roger vandecarThe location is on a busy highway. The location would not "ping" on our phone and we were told yo cross the highway. The "engine" light was on in the vehicle.
Reuben RockwellBoth locations were very clean and organized. I was able to extend me used of the trailer with no problems from anyone. I'm very happy with the outcome of my use with Uhaul. I will definitely use them again.
Wilfred TorresThey were very nice and gave me no trouble. Just accepted the keys and sent me on my way. I asked if we should verify the mileage or check the vehicle, or if I should sign anything — although it is unclear to me how they could have known what the condition of the vehicle was when I picked it up in any case. They had no idea I was coming to drop off, had no idea what kind of vehicle I was dropping off, no info whatsoever. I asked how I would get verification or documentation that they were accepting the vehicle back without claiming any damage or charging me anything extra, and the person looked at me like I was speaking Martian. The entire experience seemed designed to allow UHaul (corporate) maximum flexibility to charge me whatever they might choose on the back-end, for whatever reason they might choose. I was emailed a contract I never signed with terms I never agreed to — and the people I dealt with on both ends could not have been less interested in me as a customer. How is UHaul staying in business? You’ve lost mine for sure.
Charles Jarrett