Moving Truck Rental in Cross Lanes, WV at BRI Storage
(U-Haul Neighborhood Dealer)

302 reviews

61 Ontario Rd   Cross Lanes, WV 25313

(304) 776-2230

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/15/2021: Closed
  • 5/22/2021: Closed

Services at this Location:

Contact Us

(304) 776-2230

61 Ontario Rd
Cross Lanes, WV 25313

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/15/2021: Closed
  • 5/22/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Cross Lanes, WV 25313

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

302 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
4.0

Lower the price

Winston G. 
Rating:
4.0

This is my second time renting from this location and was very pleased again except for the fact that I did not get the dolly that I paid for. There was no dolly in the truck. And we were moving furniture And needed it.

Susan B. 
Rating:
1.0

This service is horrible, and definitely not reasonably price. It's a hoax. After I received my bill, I was absolutely devastated I had no idea that I would be paying over $150.00 for just a 4 hour trip. I am definitely upset about this purchase, and if I would have known before hand how much this would be I would have never went with this company. You all trick people with your cheap prices in the windows of vehicles, while others are not knowing of the hidden fees. Also I called to speak with a representative, and he wasn't helpful at all. As a matter of fact I just had questions, and he seemed aggravated as if he didn't want to speak. His job is to speak with customers, and if that doesn't satisfy him maybe he should find elsewhere to work.

Jennifer D. 
Rating:
4.0

Didn't realize that not all uhual trucks have a ramp. Was a problem after the fact.

Gina Rena J. 
Rating:
4.0

Dropped off the trailer. They were closed but I called the number and spoke to the owner. They said to just park it out back.

Gary C. 
Rating:
5.0

It was a great experience

Renee Lynne C. 
Rating:
5.0

Great customer service. Extremely clean facility. Easy access. Definitely recommended. Equipment obviously well maintained. Thank you. A+++++

Frank Lee C. 
Rating:
5.0

The staff were wonderful, and went well out of their way to accommodate a couple changes of plans and some difficulties with my credit card. I really appreciate the top-notch customer service!

CHRISTOPHER S. 
Rating:
5.0

Ray was so helpful it was unbelievable!!

Gary T. 
Rating:
3.0

When I add days to my rental, lmk you're NOT charging me NOW, but LATER when I drop if off. That was a RUDE way to find out, at the end of a 3 month working time w/ over 800 mile trip ONE WAY!!! NO RCPT from the drop off CONVENIENT store (that's where my drop off was changed to (scary). Also, I've now, a month later, rcvd an email bill for a toll. I'm trying to follow your link to pay it, but it's going nowhere. Im being forced to call to make payment, which won't give me a rcpt. When placing damage "stickers" I pointed out one he said he couldn't reach so he wouldn't put one on it, I said if the others are important then so is that one. Not happy. Some items I answered n/a bc yes or no were too much.

Thomas H. 
Rating:
5.0

Check in after hours is less than easy for those who have little tech experience. The site is not user friendly and after several attempts I had to call the 1-800 number. In the end the site would not accept my location. I'm not sure it did not charge me extra for unfinished key drop.

Patrick Kerry F. 
Rating:
5.0

I am satisfied with my overall experience so its working great.

Leonard S. 
Rating:
4.0

Took way too long to actually get the truck-- more than an hour-- and the employee took their mask off.

Thomas John Jr H. 
Rating:
5.0

Very nice place to go too.

christopher G. 
Rating:
5.0

Everything was great. Everyone was very nice and helpful

Timothy W. 
Rating:
5.0

The people that manage or own this location are wonderful friendly yet professional. My experience here has been very helpful and helped at a time when cleanliness is of the utmost importance. Daniel Bustos

Daniel J B. 
Rating:
1.0

seem like she didn't know what she was doing ...and i had it resevered over the phone cause they didn't have at north charleston...never again....sorry jim

James T. 
Rating:
5.0

The couple managing the storage facility where the U-Haul was picked up were both very friendly and helpful throughout the whole process. I would definitely recommend this truck rental facility to anyone in need of moving as it was a very good experience for myself and my son. Thank you!

Trey B. 
Rating:
5.0

Second rental this. I went back due to immaculately clean facility, knowledgeable and courteous staff. This location has it going on! Thank you A++++++++

Frank Lee C. 
Rating:
5.0

Excellent facility. Very clean and well maintained. Very knowledgeable and courteous staff. A plus rating.

Frank Lee C. 
Rating:
5.0

The UHaul 24/7 and/or uhaul.com evidently don't communicate with each other. This was the 2nd time out of two attempts to use the self service and both times failed miserably. If it weren't for the kind workers helping us we'd probably still be sitting there five hours later. Get it together UHaul.

Jason B. 
Rating:
5.0

Excellent customer service! Jim Mace was excellent from beginning to end going above and beyond! Best customer service I have ever had at any U-Haul location! Thanks again

Nick S. 
Rating:
5.0

The vehicle had some mechanical issues, although it only had 12 miles on it, so I find it hard to fault the U-Haul facility.

Russell P. 
Rating:
1.0

When we picked the truck it didn't have anything I ordered in it. We called the service center they offered no help at all. I will NEVER use Uhaul again nor will I use it will my company.

Shane H. 
Rating:
5.0

had what I needed, no problem

Larry B. 
No reviews have been submitted for this location.

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