This location was not good. I showed up at my pick up time and the owner of the store didn't show up until 15 minutes into my rental time. He then told me that my online check in was not valid and he had to do it himself On his computer; after 30 more minutes of his computer crashing, he checked on his phone and realized my online check in was valid and gave me the keys to the truck. During this process I tried asking to extend my rental time but the truck was booked for the rest of the day and he refused to give me a discount for my limited rental time. Instead of have the truck for my scheduled 2 hours I only was able to use the truck for just over an hour.
Moving Truck Rental in De Kalb, IL at Express Shipping of Dekalb
Moving to or from De Kalb, IL 60115? Get FREE truck rental rate quotes at Express Shipping of Dekalb.
Get FREE moving truck, pickup truck and cargo van rental quotes at Express Shipping of Dekalb
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from De Kalb, IL.
Cargo vans and pickup truck rentals in De Kalb, IL
U-Haul cargo van rentals and pickup trucks in De Kalb, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in De Kalb, IL 60115. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
This was not the location I was going to pick up from. We had to drive 45 minutes away to pick up our rental. Which I was not very happy about it was a waste of time and on top of that extra gas I had to put in.
The online process of making a reservation is very misleading. You should not be able to pick a location and time unless it can be guaranteed. Also making an account online was difficult as pages timed out and the credit card put online was not used and was needed on site so not sure what was the point of doing that online. These made for a confusing and last minute changes needed for my move.
The truck had the engine light on also there was no Ipass. I wasn't happy with the customer service I have received. Over all this is my last time going to that particular uhaul store
The guy who rented it to us at the Copy Service was wonderful. Very quick and fast
UHAUL CHARGED ME $19.95 AND NO ONE IS RESPONSABLE !
Small Store no more room for any more trucks
Extremely friendly & helpful. Would definitely recommend this UHaul business
It was not the location that I picked up fault but it was a mess horrible experience
Chris was very pleasant and professional.
Not one thing.
Every thing was excellent...really appreciated the call the day before and the helpful cheerful energy at the pick up location.I have already highly recommended this location.
Nice, helpful and quick response
I was exactly 1 mile over the allowed miles and the guy actually charged me .40 cents. Extremely petty in my opinion.
The person helping me took nearly an hour to get the paperwork done. Mostly because he could not figure out the system. Then could not find the keys for the truck and had to spend nearly 45 minutes looking for them. The truck I rented turned out not to be available so they gave me a smaller truck. Which would not have been an issue but I had asked if it still had a loading dock since we were moving very large heavy items. I was told it did...it did not. I had also paid for a furniture dolly that was not available. Most of this can be over looked, but losing the keys to the truck for nearly 45 minutes was not good. They should at least know where the keys are for the rentals. Would love my money back for the furniture dolly...but I fear trying to do a refund might overwhelm this place.
They messed up my reservation, gave me the wrong truck, charged me the higher amount for the wrong truck instead of the lower amount for the truck I actually reserved. I showed them my confirmation email proving they had messed up my reservation. That didn't help. Customer service was terrible. I would avoid this location if at all possible, and maybe avoid U-Haul all together.
Excellent service all the way around.
The worst experience. Reserved a truck for sunday and waited 30 minutes for the owners to open shop and they never arrived. Had several people waiting that drove an hour away to help me move and had no truck. Totally unprofessional. The owners on anne glidden rd and hillcrest rd in dekalb illinois 60115, should be immediately forbidden to operate uhaul because they represent the name. Absolutely terrible experience.
I was the first uhaul customer at that location. Having said that; the problem was IT related. I answered all the questions at the time of the online reservation and I had to do it again because they did not have the info. They had the reservation but not the details.