The service was poor. I had an appointment and no one was there at the time. I had to wait and a young woman helped me with the paperwork. But she didn't know anything about the trailer or hook up. Lucky that I had experience. The trailer was dirty and had trash inside it. I will never go back to this location and I'll think twice about using UHaul again.CHARLES W.
Moving Truck Rental in De Kalb, IL at Kinda Krazy Kustoms
(U-Haul Neighborhood Dealer)
De Kalb, IL 60115
Services at this Location:
- Mon-Thur: 8 am - 6 pm
- Fri: 8 am - 5 pm
- Sat-Sun: 8 am - 12 pm
Special Operating Hours
- 4/29/2021 - 5/3/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Truck was Filithy When I Rented it there were 2 Hand Trucks and a Pile Of Wet Packing Blankets in the back of the truck. The Floor of the truck was covered in dirt...It looked like it had been used to haul landscaping gear. I have 6 Guys at my warehouse that can confirm the horrible condition in the back of the truck...AND I WAS CHARGED A CLEANING FEE??????????? I WANT THE CLEANING FEE REFUNDED TO MY CREDIT CARD!!!!!! AND I'M STILL TRYING TO FIGURE OUT WHY THE CLERCK TO A PICTURE OF MY CC AND DL WITH HIS PERSONAL PHONE.....I HAVE REPORTED THE CC # STOLENCOLETTE V.
Yes he really was a great guy I told him what happened at the place we had picked it up at and he was appalled and was trying to reach out to other U-Haul services to help with the rude man at the other locationMary M.
Nice people to work withJames M.
I filled up the fuel and the toaster the same size as the truck and took 15 dollars from my account for the fuel.Yasir A.
it was a pleasure dealing with youMOISES G.
Update your contract. It says I must come in with a copy of both sides of my license. I made a special trip to a copy shop to do that. Smart phone pictures of my license were taken at the store. There is no need for customers to make a copy for you.JANICE C.
Drop-off was a breeze. The attendant met me while I disconnected my U-Haul trailer and processed the drop-off on her phone and shortly after I received an email with my drop-off confirmation. Literally took 2 minutes which was greatly appreciated as I had a time crunch to get back home 4 hours away after helping my son move to campus at NIU.Joseph L.
The truck broke down in the middle of our move after struggling to start the first time. When I requested roadside assistance, I was told it probably wouldn't come for several hours and was forced to jump the battery myself to be able to finish my move. I'm extremely upset that I paid $46 to rent a broken truck that inconvenienced me so much.Nyari T.
Steve went above and beyond to try and find us a truck we desperately needed. He was wonderful.MARGARET H.
I was very happy with my rental. The owner was very professional and easy to deal with. The box truck I rented was spotless clean both in the back area and the cab. Newer truck that ran very well and rode great. I would recommend them every time, and I know where to go in the future to get good service and good equipment.Richard C.
You need to eliminate location like the on on Pulaski and Fullerton in Chicago and get managers that don't treat clientsis like they are fools.James M.
The girl who helped me book the truck was very friendly and super helpful. The owner was very nice and made the moving process less stressful and easy!! I would deff recommend people here and I will also be getting oil changes here from now on because of the great customer service.Chelcie L.
The location itself was kind of dirty/run down. could use some upkeepZena D.
The location was fine, but I was extremely disappointed that I was charged an additional $8+ for gas. I drove the U Haul for 40 miles and put $17 of gas in before returning the truck. How is it that $17 doesn't cover 40 miles, particularly when gas is $2/gallon right now? This was a local move that wound up costing me over $80. I will not use U Haul again.Rebecca V.
Great service, very helpfulPatrick H.
The truck was very clean. Everything was ready for me when I arrived. The return of the truck was handled very quickly and efficiently.MARK H.
Service was helpful and friendly! Would rent from this location again in the future. THANKSJason B.
I rented a car hauler checked it when picked up taillights worked everything was good by the time arrived at my destination I lost one light And the other was hanging by wires. Not dealers fault I think poor design. Car haulers are very bouncy when emptySteven T.
We will be using this facility again for our moving needs! Thankful for their assistance in making our experience so effortless!Paul V.
Steve was very friendly, helpful, and all about customer satisfaction. Everything went smoothly and I would definitely recommend. Thank you Steve.Jodee S.
Steve Ignacek was great to work with and gave excellent customer service. I am thankful to have worked with him. The owner of this Uhaul franchise made a difficult time much better for my family. We will gladly recommend this U-haul office to our friends at every opportunity.Lauran Bell H.
I called to see if they had what I needed and spoke to Steve and he said he had what I needed and when I first got there he shook my hand and tested my wiring on my truck to make sure it all worked. he found mine didn't work and was able to find that all I had was a blown fuse and fixed it for nothing.. Steve is a great guy and I will now on only rent from him.. Thank you SteveAlfonso C.
Great place to rent and get your car fixed. They are supper helpful and willing to helpDouglas R.
Steve was very nice and patient with my late arrival truly appreciate him!!Reshonda E.