when we got to the truck, the truck was covered in snow and the employee gave us a rubber broom to clean the windows, the gas tank was empty and as we drove through the storm we noticed the window wipers were broken. With moving and packing we didn’t have time to exchange the truck due to scheduling. We had to drive it from Dartmouth (feb 1st) to downtown Halifax, during another snowfall. I don’t feel like we were set up for success with the move, it was very dangerous and added a lot of stress to the move. all these liabilities, still asked to pay full price.
Gwendolyn C
Triple N Convenience & Kitchen
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Dartmouth, NS B3A1E3
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Shamsujaman MActually, I booked uhaul at 8.30 am on September 1st. But store not opened and key also not in drop box. Later I went after store opened at 12.00pm. I asked them they simply said sorry yesterday I didn't see the booking.. I planned lots of work on that day afternoon, all went wrong because of this late pickup. I need a refund. Give me call back or else Tuesday I will give call to your customer service.
Saravanaan MGreat smooth service, nice clean vehicle and respectful staff.
Santokh DThe van I got smelled strongly of cigarette smoke and had trash in the front. It also had an “oil change needed” notification showing the entire time so I had some trouble navigating to the odometer reading at first before I left. When I returned the vehicle, the employee was not communicative whatsoever about the process, didn’t show me any sort of waiver or agreement, or receipt, etc., and when I asked about the cost she just told me my card had already been charged and to check my email. Luckily I did this while still in the store and noticed I’d been charged for more than double the amount of km I had actually driven (was charged for 48; had driven 20. Her and I looked back at the odometer readings and agreed that the amount should have been 20 km. I also noticed that “my” initials appeared at the bottom of these documents although I hadn’t been asked to sign anything (there are witnesses to this). This element of the experience was especially shocking since signature forgery is, of course, a serious crime! The employee then told me that I could just call U-Haul later to adjust the km driven. When I tried to call the number on my receipt and asked if this was U-Haul, I just got a “no,” and was hung up on. I realize now that this was the number for the store I picked it up from, and the same employee I was speaking with earlier. Eventually I received a new receipt via email noting that I’d driven 27 km (still wrong, but certainly better and not a big issue to me) and, again, my forged initials at the bottom. All in all it was not a great experience, but was mostly convenient and eventually a pretty inexpensive way to move larger items.
Shyloe B