Everything was great! The customer service was phenomenal. 5 stars. Would recommend and use the service again.
Moving Truck Rental in Decatur, IL at Decatur Pool & Spa
Moving to or from Decatur, IL 62526? Get FREE truck rental rate quotes at Decatur Pool & Spa.
Get FREE moving truck, pickup truck and cargo van rental quotes at Decatur Pool & Spa
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Decatur, IL.
Cargo vans and pickup truck rentals in Decatur, IL
U-Haul cargo van rentals and pickup trucks in Decatur, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Decatur, IL 62526. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I fail to understand why I had to have my ID check with a phone call and all kinds of other things when I signed up online and provided all the info. I thought I was just supposed to be able to pick up and go. The fellow that waited on me seemed somewhat confused and unsure. The truck stunk of smoke. There was another location a mile or so away that had all kinds of equipment yet this location only had the one truck. Why no cruise control? Why no remote control mirros? Your competition has those.
The couple that assisted me were amazing! Super nice and helpful
The UHaul I spoke with person on the phone told me she could see when happened but would not give me any details. Somebody on your end dropped the ball. This was a big time waster and very frustrating.
Very nice and helpful staff
Excellent service. No improvement needed.
The self-serve option was horrible. I never got the code to my phone and almost didn't get the key due to the business closing. It took 15-20 minutes before I could even leave.
Good job on both ends easy one way trip to haul furniture.
I rated pick up location poor because I had to drive 50 extra miles from my area to pick up trailer. Ordered trailer in Champaign, and had to go to Decatur.
Dave Munson runs a great business. Very good to work with! Would definitely do business there again!
No problems at drop off site
The computer system was a total mess. The person working the counter did a great job fixing the issues. Registration at U-Haul.com seemed to be the issue.
The woman that helped me was very pleasant. It's nice to know that true customer service still exists. She was respectful, courteous, kind, and funny! She made the process seamless and made me feel like a five star customer. All this and I got a U-haul also! Very impressed with service from this woman before and after using the truck. Great job.
not for bigger trucks there is not enough room
Very friendly and most helpful
Great customer service
The customer service agent needed a crash course on customer service. I understand the issues I experienced were not her fault but could have been approached and handled differently. The call center agent from U-haul called me a few days prior to my reservation and boldly lied to me about my reservation to which I pulled up my confirmation I received to show that I did indeed reserve the truck for 24 hours. He took it upon himself to shorten the appointment to 8 hours requiring me to have the truck returned that same night without penalties. I expressed the fact that I had hired people to help me move large furniture and that's why I needed it for 24 hours. When I expressed my displeasure with the staff at the pick up location and on the phone with u-hail management, their response was "too bad. If you can't have the truck back tonight, then we will not rent it too you at all." Obviously I needed the truck as I had already made arrangements and the fact that they would double book other customers for their own personal gain is asinine to me. That's terrible customer service and terrible business. Had I not been in a bind and actually needed the truck, I would have told them to go fuck them selves. Very dissatisfied and will never do business with them again. A word to the wise, explore your options before renting from u-haul as they are complete savages for their money and will completely change a reservation on you to accommodate others with no notice whatsoever. I will be contacting the BBB and making a formal complaint as there is no way they should be rated higher than a b-.
Was charged for the insurance when we specifically said we didn't need it. Was told that someone at the drop off location could issue a credit instead of issuing it right there. When your tired and hot from packing, driving for a few hours, unloading, the last thing you want to do is hassle with an incorrect charge. Again, it should have been addressed immediately.
Staff was very friendly
At Decatur pool and spa had one person doing sales and rental. Wait time too long. Also gas gauge did not match paperwork! Return to 66 gas station, he wasn't there to go over truck with us!!
Continue to provide the level of service we received.
I didn't understand that I needed to reply to the text indicating that the trailer was to be picked up by noon. That language should have been in the notifying text.
The interior cab of the truck could have been a little cleaner
I would have preferred to pick it up closer to my town.
Thank you for your help with the appliance dolly.