I tried online pick up because I needed the the truck before their hours of operation. I was not able to do that so that slowed down the process. The truck was not clean on the side. There was candy bar wrappers, plastic and trash in the truck. The return process was much simpler than the pick up process
Moving Truck Rental in Dover, DE at Dover Express
Moving to or from Dover, DE 19904? Get FREE truck rental rate quotes at Dover Express.
Get FREE moving truck, pickup truck and cargo van rental quotes at Dover Express
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Dover, DE.
Cargo vans and pickup truck rentals in Dover, DE
U-Haul cargo van rentals and pickup trucks in Dover, DE are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Dover, DE 19904. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Make sure your truck rentals are for 24 hour periods and not for only 6 hour allotments. Also don't charge extra if your establishment closes before time for the equipment to be returned.
7:00pm pick up the truck was in a very dark location which isn't that big of a deal... the problem was, the gas station doesn't tell the customer that they keep the keys for the trucks inside with the cashier and not in the lock box where we are instructed to go. The lady told me she was closing and wouldn't let me inside but I explained the situation and she finally let me in... I don't know what I would've done if I selected the later times offered for pick up...
I cannot say enough great things about the owners and staff of this establishment. I had reserved a truck a whole month before my moving date with a Company in North dover Confirmation #: 1808347588377 BUDGET OF DOVER and when I walked in was told sorry, we don't have any trucks. Guess they didn't call you yesterday. I was in panic mode and was so upset by their callous unprofessionalism. My daughter said to call this place and they were AMAZING. Kind, efficient, informative and so professional. Pick up and delivery were a breeze and they truly, made me feel valued. I will forever recommend this company above and beyond others. The other company left a horrible impression and is not in the same league as these amazing people! Thank you! Thank you! You saved my move and my sanity!
Limited hours and dropoff fee.
The rental had a low tire pressure notice and oil check notice! The store of rental failed to provide a hard copy receipt and responded in a mean way when I requested a receipt, and was told to get it from my email! I asked her how she knew I had a printer to print it out? She told me not to come back to this location! Very poor customer service!
Employee would not provide me with starting mileage upon my return, received a call at 3:30 that the vehicle had not been return when I had returned it at 10:39 am, I call the location and the employee told me she could not not help me because the owner was not at the location and told me to call 800#. My company will never do business with U haul again. As a new business in Dover this is not what I would call customer service.
The truck was filthy. There was a wasp nest in the crook of the driver's side door. No way was this truck sanitized. We had to do it because we did not have enough time to start over and find the truck at another location. The truck's oil was at 70% and the transmission sound and felt horrible. The attendant refused to come out when requested assistance for checking the vehicle back in. We definitely will not come back to this location.
I was getting a lot of texts about where to pick up a truck on Friday, the day before my reservation. So, I called the location I preferred in Wilmington after I was out of work. The young woman that answered the phone in Wilmington was not helpful, and a few times made comments that were meant to insult me. I left the phone call without any new information about where the reservation I had made might be. In the morning, I called the customer service line, and they told me that my truck was in Dover, DE and that it was ready for me to go get it. I confirmed with the man that owned the place it was at (Vic's Auto World), got in a $100 Uber ride from Wilmington, and traveled to Dover. When I got to Dover, no one was at the location. I called the location with no one answering, and then Uhaul customer service. The woman on the customer service line told me that my reservation was still being placed. The man in Dover got to his shop and said that I could not rent the truck, however, there was a gas station about a mile away that had trucks. So I went to the gas station called Dover Express. At that location, they told me that I had no trucks available. The clerks there called a Uhaul manager, who was also not able to help me at first. I was extremely frustrated, and I demanded that he help me because he was about to pass me to someone else in the company like everyone else had been doing. He did hear me after I adamantly told him that I was stranded in Dover because the truck I was supposed to rent suddenly became unavailable. He then decide to help me as a priority. About 45 minutes later, I got to drive a truck to move my things like I had planned. My main issues besides the reservation being unreliable, are that I was on hold with different numbers with Uhaul for over three hours between Friday night and Saturday morning. If one person on the other end of the phone couldn't help me, they'd say they were transferring me somewhere else. In reality, I was placed on hold indefinitely. The other issue is that I reserved the truck for 8am, and my movers came to help me at 9am. I paid movers each $50 an hour to sit on my porch while I was in Dover, Delaware on hold trying to get a truck that I had reserved. With the 50mile Uber ride and paying movers to hang out and wait for me, I wasted $450. Moving is stressful enough, and Uhaul definitely created a lot more of it. The truck was great though and I'm grateful we did manage to get me one! It drove really nicely and everything worked perfectly. Drop off was easy, too.
I'd like to be contacted (423)-777-0540. Staff was rude, kept hanging up on me. Truck was filthy. Staff marked gas level higher than it was until I corrected them and they told me to go take a picture of it. No pre trip inspection.
Make it easier to extend your rental use online. Calling also takes a long time to talk to a customer service rep.
Uhaul prices should be more in line with competition. For local they do not charge a mileage fee
Truck was dirty, and when I asked if I could leave truck at a closer location, she was very nasty, so I had to return truck 30 min. Away. Which I understood, but the fact she was just rued. (Dover De.) Saulsbury rd. I would not recommend anyone to that location.
The online reservation system and return process were burdensome. It did not save me time. It took me a half hour at the pick up location to get the vehicle. This 1/2 hour was part of my rental time. The 4 hr time block started ticking when I said I'd pick it up, not when the registration process was over. The vehicle I rented had not been cleaned after the last person used it. The cargo area had dirt and leaves in it. I rented moving blankets which the location did not have in reality. So I had to go back home to get blankets causing me to incur more miles. The check out process would have been easier if there was a brief explanation of the photo requirements prior to starting. Despite the tire warning light being on, the van drove and rode well. But the biggest dissatisfaction I had was renting a cargo van that is advertised for $19.95 and being charged $89.99 for the vehicle portion and then all the additional expenses were added- insurance, mileage, blankets, etc. This seems like false advertising. My $19.95 rental cost me over $100!
Clerk was face timing during entire pick up process of truck. We returned 4 hours later for return. She was still on phone.
They have roaches in the back of the truck when I open the door for the first time a whole bunch of roaches scattered I was scared of roaches is going to get inside my belongings. T told thim about it he says nothing They can do
I used the check in process through the app and it was very smooth
One thing that can be done better is to not double charge ppl, and it shouldn't matter where you drop your u haul off as long as it's a u haul drop off location.
The vehicle was sticky nasty and smelly.
I rent from uhaul often... I rented from this particular location after my truck broke down on rt 1. I returned after hours, charged an after hours fee. Their gas pumps were not working with a credit card, making it impossible to add gas, charged $30 for gas (it needed about $10 to fill to correct level) plus a $30 Add gas fee. Our business is very busy right now, I realize I needed to do what was necessary like keeping the truck longer than expected and not being able to add the correct amount of gas but uhaul certainly didn't do me any favors on this one.
With COVID 19 being a main focus for myself an my family, I would think that cleanliness should be a main focus for UHAUL. There was a wet used mask on the floor of the drivers side when I opened the door that I had to dispose of myself. The steering wheel had some sticky substance on it that I cleaned. This was a sign that this vehicle was not disinfected between use and I am worried at this time. Furthermore, the attendant at the station was doing everything she could but this was a busy gas station and I was delayed 30 minutes after doing everything on line. She informed me that she has only been there for a week but she had to help the other customers first as she was the only person there. Then I had to wait longer because the truck was blocked and I could not get out. So a young boy maybe 13 years old came out and moved the other truck. When signing up online you feel like the experience is convenient and safe. The reality is neither.
Requested moving pads. Did not receive them and was billed for them anyway despite disputing charges. Truck was filled with ~1/4 tank of gas when I picked it up... at a gas station. Tried to fill the truck up at multiple pumps, but every pump would stop filling after pumping for one to two seconds, so it took about ten minutes to fill the truck enough. Frustrated, I filled the truck with more gas than I needed to make sure I wouldn't have to deal with it again. Dropped off the truck 3/4 full, did not receive any additional credit. Very poor experience would not recommend this location to anyone.
Keep everything the way it is.
When I returned the truck to this location the representative was helpful and it was fairly fast. My issue was when I got home and received the final receipt I was charged a $20 after hours charge which made no sense since I had a full day rental and returned the truck in less than 5 hours after I picked it up. After seeing this I called the Dover Express store but the person that answered the phone said they didn't handle Uhaul rentals and that a supervisor would have to call me back. When I didn't receive a call back I called Uhaul's 800 number for customer service. After being a hold for over half an hour a Uhaul rep was able to work through my complaint. This ultimately resulted in a credit being approved. Overall my experience with this rental was extremely poor and in the future I will pursue other rental options besides Uhaul.
Great experience! Staff was so pleasant and knowledgeable. I would highly recommend renting from these folks! The price was right too!