Mobile pickup option was not working. We originally had the truck scheduled on the 11th for the 30th. You'd think that would be enough time to secure the only 26ft truck in the area but apparently not. The company I was picking the truck up from never called me to confirm the order, I ended up calling them the day before pickup being told that the people who had the truck before us had not yet returned it. This was extremely upsetting and I am incredibly displeased with the service provided by U-Haul customer support and fast ride 4 rentals. No contact from fast ride what so ever until I called them, didn't have the dolly that I asked for ALMOST HALF A MONTH IN ADVANCE, and ontop of that the sneaky owner of fast ride was trying to tack on his own fees, when I placed the order it was $404 Then he said it would be $440. Told them I wasn't going to do it and he ended up charging me $409. I'm not expecting a refund due to me getting the equipment in the end and using it but half of the $409 that I paid would more than suffice. The stress was unbearable, we were scheduled to have our power/ water cut literally the day we were scheduled to pickup the truck and this horrible location really did nothing to help nor did they care. It's all about the money with them.Christopher M.
Fast Ride 4
(U-Haul Neighborhood Dealer)
Edinburg, TX 78539
- Mon–Fri8 am–4 pm
- Saturday8 am–2 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Edinburg, TX 78539
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- 3.0 Average Customer Rating
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Dropped off truck after hours. No drop off box for key. Driver had to return the following morning to return the key. Poster-size U-haul sign displayed on the street. Being the U-haul office is located within a shopping mall, it was somewhat difficult to locate the office.Juan T.
Office was not opened at appointed time. I had to call the office number, which got me to the manager, who said he would come in â€œshortlyâ€. Wasted time waiting when we should have been on the road.MARK LOUIS S.
There was no employee at the location. I called multiple times no answer. He finally answered and had no Idea About my order for pick up. He told me he would be there in 10 min. He took 25 min To arrive. Very unorganized, bad experienceRoberto C.
My experience was quick & easy with my first uhaul rental! I would just recommend having uhaul locks for sale at your location. It would help the next person who does not have a lock some time. :) thank you uhaul!Valerie S.