Outloud problem was the U-Haul app did not work. We are tech savvy but the app only gave errors no matter what we did. This resulted in us not being able to self drop off then hunting for a staffed location on a Sunday afternoon. The young man there was pleasant but because he seemed to be there alone he could not go outside with us to confirm we dropped of. We had to leave with no confirmation of drop off. Fortunately a day later we were emailed confirmation and a receipt of drop off.
Ruth Gallagher
Elizabethtown Fitness Club Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, PA 17022
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Customer Reviews
- 4.0 Average Customer Rating
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The owner was rude. My friend and I perceived him to be racist because we are Hispanic. He asked my last name like three times and kept mispronouncing it. He also charged me for the insurance even when he asked me if I wanted it and at least twice I said no. I felt so discriminated that we took pictures and video before and after we used the truck. The truck had one quarter tank when I got it and I returned it with half a tank. I really hope he doesn't try anything else. The insurance charge was enough. I called and they supposedly will reimburse me but if I don't see this guy again ever in my life, I'll be happy. I'm an American citizen and don't need anyone looking down on me.
Janet MendozaInside windshield was terrible! Very hard to see as we were driving west into the sun.
Joanne VillellaVery professional and helpful
michael Oneilnothing
Gary Pabon