The truck was bad all the time in the way it ran bad and use more gasoline than usual it ran locked I have rented before and never had problems but this time it was horrible
Nannette C.
Lock 31 Beauty Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ellenville, NY 12428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This place is trying to send me a bill for $100 for miles I didn't drive. Had to rent a truck this past Sunday and when I picked it up, the fuel tank wasn't full & the mileage was over 100 miles off online. When I tried to change it online, it said I needed to speak with the person in charge on site. Well, no one was there. So I called left a message with my name and phone number and explained the mileage & fuel was wrong. No one even tried to call me back! They just sent me a bill for $100 for miles I didn't drive. I try to call again when I received the bill a few minutes ago, no answer. I'm so fed up. This place is such a scam. I have multiple pictures with dates and times to back me up. I already filled out the dispute form. Absolutely, such a joke. How do you run a business like this & expect to be successful? I should've listened to their other terrible reviews & went with another dealer.
Kathleen S.Made it very simple quick and easy. Fastenal was checked in and out within five minutes.
Diane R.The online pickup and remote check-in was a disaster. It took me an extra 90 minutes at the pickup location until eventually I discovered that the U-Haul system had mysteriously changed my pickup location to one that was 2 hours away in a different city.
MIKAEL SAMUEL L.When my fiancee and I went to pick up the uhaul we found out that the battery was dead. Luckily one of the employees went out and got a jumper pack to jump the vehicle. We were then asked to keep the vehicle running to charge the battery while we loaded it with what was being moved, which added to the total gas used. Additionally upon arriving to the first destination we found that one of the reverse tail lights was out. The time wasted and the faulty equipment lead me to believe that this location doesn't do a particularly good job at maintaining the vehicles.
Aurelio H.