The truck was on empty when we received it. Nothing was verified with the dealer except when we received the invoices. The drivers seat was torn. In the middle of our move, the check engine light came on and we had added anxiety getting it back to the rental place. We did not get the boxes we ordered. The 18.00 charge has not been returned to us. At some point we were just happy to get the truck back. Summarizing. Truck in bad shape. Overcharged for fuel. No refund on the missing boxes. Worst experience I have had renting a truck. Please fix these issues for the next customer. It is stressful enough moving furniture and also have to worry if your rental truck will even make the trip. Also, I truly feel we were overbilled.
Tonya Booker
Express Petro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elyria, OH 44035
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Customer Reviews
- 4.0 Average Customer Rating
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Very unprofessional. Had a difficult time picking up my equipment here. Would not return.
Bryanna NorlinThe worker at the gas station was very nice. The problem is he doesn't do anything. It goes through a phone system which took over 30 mins to help me and let me take the truck. So I lost that time with my move. You should give me money off since.i have to do all the work with paperwork and taking pics and verifying everything.
Edward KillorenInside of truck smelled of bad body oder, the trucks traction control and ABS system requires repair. Owner worked from home for the rental so had to wait for her to close out the previous renters so it took about 15-20 min to get the truck considering I did everything online. Said she would close out my rental when I returned the truck. Wasn't don't until about 11:30am-12pm the following day.
Marsha HessLimited parking locations
Don Chopchinski