Make sure that the lockbox combination is correct before giving giving out the truck for rent. This cost us a few hours. But we had a great customer service rep who kept working until she found someone that had the combination. After that - no problems at all! The truck was perfect for the move.
Kelly C.
Tengas Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I noticed once I arrived at the location that my rate was higher than expected. I found out only later after going online that U-Haul had duped me into accepting their insurance. I was expecting the rate as advertised and had not added any insurance.
Babak K.Show the final receipt to the customer and get his signature. The truck needs maintenance. Don't take long time in the rental procedure. Get customer approval before charging for coverage.
KACOUTIE A.Ensure all safety items are good. I did Mobile check in and the key wasn't in the correct lockbox. Thank God I got there 5 minutes before they closed or I would have eaten a day's labor for my employee.
Benjamin M.There was no cleaning Vehicle from one renter to other No covid Precautions We weren't able to get truck we had confirmed order for They did give us extra miles but not needed
Michael M.