Did not receive final cost receipt even though I was told that I will get it by email . I did book it online so they do have my email .Harpreet S.
Moving Truck Rental in Gaithersburg, MD at A1 Mailbox Store
(U-Haul Neighborhood Dealer)
Gaithersburg, MD 20877
(Behind Lakeforest Mall off Lost Knife Road just South of Mont Village Ave)
Services at this Location:
- Mon-Sat: 9:30 am - 7:30 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Gaithersburg, MD 20877
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great serviceSUNNY N.
They didn't have any equipment even though I asked for it ahead of timeMalexus C.
The worker at the store was unclear of instructions and a condescendingCarmen H.
I love the mobile app pick up!Lisa T.
I was not able to access the phone application to pick up the truck as scheduled, but your representative was helpful and friendly and helped me later in the morning.Philip H.
Great customer serviceSunny N.
Thanks for the serviceKossi O.
Very busy location, workers are slow when it came to getting to everyone in a timely manner. The Furniture dolly and equipment that I had reserved online were not available when I came to pick up the truck and equipment. No explanation was given.Sarah B.
Friendly, quick and easyREGINALD G.
I was charged for a Queen mattress cover online prior to picking up the van by Uhaul but A1 Mail store said they were an independent operator so he would not give me the mattress cover. I had already completed online the rental application and all my personal and credit info was in the system but Peter at A1 wanted me to take my driver's license picture with an iphone and send it to them I don't have an i phone and the reservation application said optional when I reserved the van, so I did not scan it but Uhaul did have my # of my DL and expiration date, and all other pertinent info. Peter, pitched a fit when I told him it was optional not required and I did not have an iphone. He threaten to not give me the van and then said he could go around it by requiring I give him a second phone # of a relative. I complied but note, I am not a teenager. This was entirely unacceptable! He then instructed me to call Uhaul to receive a refund on my mattress cover I was charged.Lora H.
The location didn't have furniture or regular dollys when I picked up the rental van, so i had tongo get it at a different location. When I returned the rental, it was after hours so I did the online return. After I had finished the online return, I realized that the key of the van wouldn't fit thru the drop box hole because it was too thick. I tried calling customer support and I wasn't able to talk to anyone after I waited for 30min. I had to open the key in half (didn't break it, just separated the two halfs), and then I was able to successfully push the key thru the hole.Michelle G.
Excellent serviceErnest M.
All In All, goodcharity S.
the owner is really rude and very uptight. The van was not cleaned and the service is not friendly.Maritza D.
First, clean the vehicle. 24/7 online pickup was not helpful because the check-in page said the registration expired and I had to go into the store and fix the issue with an employee. He said I was late, but why would that matter if my reservation was for 12 hours? Also the address for the pickup location was wrong.SHANE M.
van had low tire pressure warning location did not have any of the hi-tech pick up and drop off abilities described on your site and in the emails I received and i was not warned about that at allmichael O.
Keep up the great work!Edwin H.
Customer service should be the most important thing. This location needs to work on customer service. They we're rude and not considerate in explaining the process.Daniel J.
This location is the best service since I started using uhaul. I went to Montgomery Village and was turn down with simple reason that I can only rent on line. I went to the hub at Snouffer school road, I was treated so poorly I have to just walk away, thinking maybe I am a black man hence this hostility. Surprise the agent himself at the desk is Hispanic very unfortunate.mpere E.
They charge you for some stupid Safemove coverage without asking you first and then when you ask for refund, they just make the change on the receipt and not on the system. You end up not getting that refund if you use a credit card. I don't think I'll go to that store again.KOMLAN A.
Just continue the good serviceWade T P.
Nothing this place the staff was very friendly! They were very professional and quick.!Mary M.
I booked the reservation online and at the last minute. The rental was in good shape and the whole process went smoothly. I definitely recommend this place.Scott T.
Awesome fast service. Very helpful in answering all questions. I think Peter helped me. Not sure his name but he was more than helpful!Domiesha R.