The young man who was working was extremely helpful, knowledgeable, and friendly. I appreciated his excellent service, could not have been smoother and easier.DAVID P.
Moving Truck Rental in Gaithersburg, MD at U-Haul Moving & Storage of Airpark
Gaithersburg, MD 20879
(Montgomery Air Park)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Gaithersburg, MD 20879
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
did a drop off at nightNorman M.
The location provided a truck with no gas and it was 30 mins late giving us the truck but did not adjust the time to reflect the delay. Drop off was convenient and the truck was otherwise in good shape but there was little-to-no communication at time of pickup so the process did not go smoothly. I'm not sure if that is more a function of the electronic check in procedures or the staff at the location. I'd add that customer service in texting form off the website was very good once I was able to speak with someone.Anita N.
The young lady was very helpful at this location.RICHARD C.
There's was discrepancy with my online contract and the actual contract received at the store, because of the discrepancy I was charged $14 for service I didn't request/need. I try to resolve the issue amicably but to no avail.FRANCIS KOBINA A.
Great staff, very accommodatingLEO M.
bring the truck to the customer - not have the customer hunt through the parking lot to find the truck.Sue S.
I did the after hours drop off. It took some work to figure out where to leave the truck. The parking is not intuitive. Still, a good drop off experience overall.Konstantin C.
Upon pickup, the code I was provided for the lockbox did not work, and it took a while to get someone on the phone. She was extremely helpful and luckily had access to other codes for that box so we eventually found one that did work. But it is clear that whoever put the key in the box and updated the system with the lockbox code needs some additional training. Upon returning the vehicle that evening, the U-Haul website was down...I believe it was for maintenance, but there's no way to know because there was no splash page to indicate what was going on. I've been in IT most of my adult life, and have overseen countless software maintenance activities. Never have I seen where a major site goes completely dark with no indication to the user community about when it will be back up and more importantly, what to do if, like me, you were in the middle of a transaction (i.e. dropping off the truck) I am NOT happy about how that was handled...I realize it's a IT corporate issue, but that activity Sunday night was really poorly executed. Whoever was the manager for that completely failed! I can't begin to imagine how much revenue was lost simply because of a lack of outward communication.Mark U.
This location was clueless about the online registration. I had everything completed so I could quickly grab the uhaul and go. They told me they had no idea what that was and had me go in and do everything over again, which took forever. While it wasn't a huge deal, it was slightly frustrating because we did the mobile pickup because it was a quick and convenient option and then we were told it was unavailable to us.Ariel D.
the bill is incorrect. i added fuel to the level at which i picked up the car. Please advise. ron The windshield was dirty.RONALD P.
The first truck I was offered had a flat tire. During the indoor check out process (which originally I was set up to do mobile check out), I was asked what time I would return my â€œfull-dayâ€ rental. I assumed they want an estimate so they could Plan to receive the truck. It wasn't explained that the time I provided would amend my full day rental to something less than that and I would be charged 100% of the rental price in a penalty if I arrived later than that time, even though per the online offer I had until close (5pm) to return my rental. I was shocked when the uhual employee explained I would be charged a 100% penalty for being 15minutes late. When I tried the explain my confusion about the policy, the uhual employee Journey Stephenson told me to stop explaining because quote â€œI already know what you're going to sayâ€. When I asked to speak with someone from customer service, she replied I am customer service. Furthermore I asked Journey if the online offer says full day and if (absent of asking for a return time) I returned the rental before closing if the rental would be the same price, then why shorten my rental to less than a full day and without mentioning it make me liable for a potential late fee as a result of a poor time estimate (me being 15mins late)? Journey replied â€œit's in the fine print, you should of read it!â€ I feel the way this policy is implemented (not brought up at check out) is intentionally deceitful and misleading.HASSANIBN A.
the staff in this location. are polite, helpful, I hope some one read this and give them a raise!!!muhammad G.
Please update inventory on EVERY location, online I rented a 20' only to find out that only 15' were in stock and not even a one way. The person behind the desk was very helpful in finding a solution, but this all could have been avoided guys.ROGELIO N.
Location is great, employees are friendly, direct and get you going about your business as humanely fast as possible.GREGORY D.
No need for improvementFERNANDO N.
I wanted to thank Sofia Burgess @ Randall location in Rockville, for helping me with the rental process qnd referring me to the location that had a trailer. The staff was helpful in general. I would be coming back to meet my needs in the future. Thank youHUDAYNAZAR G.
Great customer service. Friendly. Will rent from here again. I used the cargo van and it rode smoothly.CHRISTINA C.
In the middle of moves---from house I've been in 16 years--to a temp place (thus storage) to eventual a new home. UHAul trucks and storage have been a lifeline--thanksROBERT K.
Very happy with the service and attentionAXIRES R.
Very good customer service keep doing doing good customer service.DAGMAWI D.
Excellent , timely and friendly service. Thanks for making my move easy and trouble free!Rajinder B.
I would never recommend uhaul ever again. the manager on duty was rude, not helpful, didn't even try to help resolve the billing issue. No location to park large uhaul rentals with No parking signs everywhere on the facilityMaricia S.
Very knowledgeable, helpful and friendly staff. Even with multiple customers in line, and the phones ringing, they were polite, patient and attended to everyone's needs. Thanks!!ADRIAN W.
Super efficient and professionalHenry L.