This was the worst experience I have ever had in a retail situation. This location lied about the return time (charged me an additional day) as well as the remaining gas (there was more than a 1/4 tank and recorded as 1/16) and charged me over $140 dollars. I called several times and they told me to call back 3 times before they started ignoring my calls. When I went there they told me I was lying about the time and the gas. Thankfully I took pictures and was able to verify gas and times. Even with the picture they continued to argue about the gas. I did get a refund after an hour of arguing. Absolutely infuriating.kurt A.
Moving Truck Rental in Gardner, MA at Stop & Buy
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Gardner, MA 01440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Lower mileage rates and surchargesALVARO J.
The locations is really hard to pickup and return truck. When you book your reservation online they ask you like four times to upload license. You really should only have to do that once.CARL P.
Reserved a uhaul and was given a COMPLETELY different location for pickup. Went to pickup and they didn't have my reservation in their system and that this happens alot! After about 15-20 minutes of their employee being on the phone with uhaul they said it's at a different location and to go there. What the fuck did you send me to one place only for it to be at another? And don't get me started on the employees at stop and buy. The guy had no idea how to work the online system to give me the uhaul and actually tried to charge me again! I wasted about an hour and a half of my time when that could have been spent packing but instead I'm running around town and dealing with idiots who should NOT be renting anything to anyone. Would NOT recommend this service based on my experience and based on what a business providing this service said about you, that this service has been more of a hassle and complication than it has benefited his company's time. Mine also! ðŸ‘ŽðŸ»Nicholas T.
Guy was too quiet couldn't hear what he was saying. Not plowed enough to park the uhaulJoel L.
The employees were very kind, professional, and personable. They explained everything to me and I would definitely use this location again and recommend them to a friend.Leslie H.
The check in and check out process was so easy!Gary B.
The brakes were really spongy.. other than your high mileage charge. Everything else was okcyrus T.
The rental process was ok and the trucks was good but it was not clean and in this day and age that is very troubling.James S.
All went great!!!MARLOU R.
I don't think there's much you could do, it's a small location and they don't have a lot of rentals to choose from. But if you get there at the right time you can get what you want usually.MARK S.
This location and the location in Phillipston were both terrific; pleasant helpful and easy. How ever the location in Leominster a very large place, was absolutely horrendous because of two people in charge. Two of my friends have also noted that difference. A man and a woman, both young were rude and insulting. I was shocked.david V.
The trailer front end was on the ground and the attendant did not help me to connect the hitch to the trailer. Then he ask me to take a picture and bring it over to his desk. I ask for help and he told me that he was not responsable for it!!!oscar A.
No receipt (document) was provided -David B.
There was a food bag in the cab, and the clasp holding the small dolly in place was broken. We had hired movers so we didn't need or use that dolly. But the person who set us up with the truck was very helpful and curteous. I would certainly recommend that location again.KATHY D.
Cab needed cleaning, rear door was open, loading ramp not securely in place. Not to mention driving an hour round trip to pick up this rental. Uhaul needs to honor customer pickup locations and bring the intended rental to original rental location, poor customer serviceJames S.
I had some trouble understanding the individuals at the counter, but the operation was well organized and the service was as promised.douglas S.
We're very nice and accommodating when we were going to be coming back later than scheduledColleen S.
Very polite and friendly at pick up and drop off. I have never had any problems here.Susan M.
Accurate fuel reading, clean truck after last customer especially with covid!William S.
Very nice and helpful when called to confirm, and to extend rental.Katharine O.
Not much that can be improved. It served its purpose.Hedi S.
Parking at drop-off was delayed due to customers of the station parking in the designated area.Rebecca B.
The man I rented from was very courteous and helpful.Dan D.
The truck cab was filled with pet hair and the back was full of dirt.Ronald C.