When arriving in at the location, I found the staff to be less than helpful. I barely received a hello when walking in the door. While their system was "down" they did not communicate that to us when we walked in the door we simply had to listen for context clues on what was happening. we finally received service after I had finally given up on communicating with the people running the location and openly announced to my partner that I was looking on my phone for another U-Haul in the area. Which was at best a bare minimum of customer service. On to the truck, upon opening the back of the truck, we found left overs from the last move that had happened along with garbage that was left in the cube area of the van. neither attendant bother to walk around the van with us and check the condition with us, simply handed us the keys and charged my credit card. On top of all of this the truck had limited fuel in the tank under 1/4th of a tank, while we were not travelling far, the truck on the whole did not feel look after and neither did we.
Taylor D.
Theo T Mechanic General Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gatineau, QC J9A1M3
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- 3.0 Average Customer Rating
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Lack of communication between U-Haul service in Aylmer and U-Haul in Hull , my 15 feet truck was in Hull instead of in Aylmer. Therefore I wasted my time and movers had to wait. I should have received a Gmail and a phone call 48 hours ahead of time, explaining the change of location to pickup the 15 feet truck.
Carole L.I reserved online and didn't want CDW (insurance) and when I picked up the vehicle nobody asked me about insurance. After I dropped off the car and they sent me the receipt I realized that they charged me for insurance. That location they acted they cannot speak english, I called customer service. Customer service told me location sent you a text about that. The text they sent it to me it was in French and I could'nt understand that. U-Haul is an international company and didn't provide everything in English. That location is taking advantage of that.
Alireza K.The guy that was working was not friendly, no smiles and not welcoming
Crystal C.The girl that helped me had her headphones in and didn't take them out when I was there. When I dropped off the truck, she had a bunch of friends in the shop with her. The truck I rented was almost empty, and there was no windshield washer fluid. The box of the truck was muddy and there was something sticky on the dash console. My phone is still sticky from what ever it was.
Lanze L.