Charged me twice for the uhaul. I only extended the uhaul for a few hours and was shirt 2 gallons of gas and they charged my card a whole 197.00 on top of the 145.00 I paid initially to use the vehicle.Teresa S.
Gradys and Sons Discount Used Tires
(U-Haul Neighborhood Dealer)
Goldsboro, NC 27530
- Mon–Sun10 am–3 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Goldsboro, NC 27530
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- 3.0 Average Customer Rating
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Don't rent from U-HaulJonathan B.
This was absolutely the worst experience I have ever had using U Haul. It started with me getting the text to do my online checkin which resulted in me having to call and speak with a representative because the website kept saying I did not have a reservation. After an hour of on the phone I was told I did have a reservation and to just go to the location I was instructor go to to pick up the truck. The day I was to pick it up I arrived where I was told to go to find out they did not have the truck I reserved. He then called a woman (I am assuming his wife) from his cell phone and she said they would bump me up to the next size. She kept instructing me to go online and do the online check in and I kept telling her I could not access my reservation. After an hour the gentleman handed me the keys and KEYS ONLY (no paperwork/contract NOTHING) and only informed me to return it to him. Now I am seeing I have been charged OVER $250 for a truck that was used less than 6 hrs and less than 50 miles! NO ONE TOLD ME TO FILL THE TRUCK IP BEFORE RETURNING IT! NO ONE TOLD ME ANYTHING OTHER THAN TO RETURN IT WHERE I GOT IT! Today I contacted UHaul YET AGAIN and was told the charges are accurate. I will NEVER USE THE ONLINE TOOLS OR APPS OR U HAUL AGAIN. I WILL DRIVE TO ANOTHER CITY TO RENT FROM ANOTHER COMPANY BEFORE EVER CALLING U HAUL AGAIN. I have a very hard time paying $150 for fuel charges for a truck that used hardly any fuel at all!!! Not to mention when I reserved it I was not made aware I could rent it for 24hrs for the same rate I was being charged for 6 hours!kristi H.
They had no idea of how to receive equipment don't know why uhaul allow them to deal with their equipmentDavid W.
Drop off is a used tire store - none are â€œinvitingâ€Barry W.