The original pick-up location was a disaster. Car carrier wheels were frozen, and truck had hole in gas tank, plus no one inspected anything, we were tossed the keys and had the truck and trailer pointed out to us to get. We also had to wait xtra day for a new carrier at a different location. We were also delayed and had to wait to have truck gas tank repaired. 1)1st location a total disaster, 2)2nd pick up location people were nice and helpful. Problems weren't their doing. I feel like I should be given some kind of break in my costs for all the problems. Last, but not the least he moving help I paid Up front for a month in advance called me the day before to let me know they couldn't be there at 9, and would come at 2pm, I told them to forget it. Didn't do me any good that late in the day. Would like to have my money refunded for that also.James S.
Our Little Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Greeley, CO 80634
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- 3.0 Average Customer Rating
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This location was open on Sunday and was a life saver because the OTHER location I chose to do app-only check-in DID NOT do its job in getting equipment loaded into my account. I spent OVER an hour with a very nice phone rep (after being on hold for 30 minutes) who did find THIS location for me. The APP and WEBSITE also was NOT working correctly. GET your act together or DO NOT offer remote after-hours check-in until you can make this process better. Moving is stressful enough.Lynnette C.
Experience was good,subash S.
The U-Haul location pick up changed to a location that was 45-1hr from where I lived which was inconvenient. The truck made a lot of different noises during the 16 hour drive and there was only one person in the store and she was helpful as she could be but the drive to get it was inconvenient. The auto transport was so rusted that the representative at the drop off location had to cut the belt.Shaquita W.
The young lady that checked us in was incredible!!! We are from Florida moving to Greeley Colorado and she was very helpful given we were not use to the severe cold. When our hitch lock froze she heated up water so we could get it off. Service like what she provided will keep me coming back to uhaul. She deserves a raise/bonus or bothChris T.