My Wi-Fi service would not connect making it very difficult to check the truck in. I believe I was an hour late after trying to contact customer service on Christmas Day. She was very helpful and walked me through the process but it was far to drop it off from our home. Adding another 20 miles â€¦ we ended up going over miles allotted. Trip was 244 Actual miles.Lynda F.
Our Little Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Greeley, CO 80634
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was not cleaned out in the back, had broken glass/mirror all over. I cleaned it so I wouldn't be charged. The truck shook/wobbled SO BADLY when you reached a certain speed that I thought the wheels would fall off!! I almost couldn't drive it!! I definitely couldn't drive it over 55mph. It was awful!!Camille D.
I picked up truck and it had 1/4 tank of fuel. Bed was dirty with gravel. I brought truck back with a 1/2 tank of fuel and got charged a cleaning fee and the bed was wxactly as I found it.Jeff J.
Not charge a cleaning fee when I left it how we found it.Sonya D.
We've rented from this location several times, because it's the closest location. Other locations in our area have nowhere close to the issues this location has. It's common sense to tell the person running the location of issues when you return the truck. On one of the earlier occasions, we returned the truck and mentioned that a windshield wiper blade flew off in the middle of a heavy rain, which we had to pull over in a fairly unsafe location on the shoulder of the highway, because I couldn't see to drive with the heavy rain and a missing windshield wiper blade until the rain passed. The owner of this location was argumentative and tried to imply somehow this was our fault, instead of being professional and saying we'll take care of it, and we're sorry. Another time we rented from this location, we stopped then later got back in the truck and it was completely dead. It turns out someone didn't do something as simple as tighten the battery cable to the battery post and it came loose. Told the owner of the location about this issue, again, the same defensive responses, no accountability. Really bad business person. Another time we rented from this location, I was taking the dolly to the truck, and almost stepped in a huge pile of human feces in between the truck we rented and the one next to it, laying on top of an icy pile of snow. I mentioned it to the owner of this location and pointed it out to him, and he smiled at me and said I know, it's been there a couple of days. So, the owner of this location knows there's a big pile of human feces between 2 of his Uhaul rental trucks and just leaves it there for a customer to potentially step in. Something doesn't add up at this location, and the customer service is horrendous. This most recent experience at this location, the owner's wife or relative wouldn't print us a check in receipt to my wife, came outside with an attitude, ordered me to open the back door and take out the dolly, was divisive and unwilling to check the truck in in a professional manner. That's their job to check in the truck, and lock up the dolly, not mine. Bad look for Uhaul having a business like this represent your company. I'm fairly certain the people who run this run down gas station have intentionally treated us badly after we mentioned some of the issues with the trucks we have rented. I told the owner after renting on one occasion, look, I'm not trying to hurt you, I'm trying to help you, if someone gets in an accident because of faulty equipment, you're going to wind up being sued. He said, laughing, not me, Uhaul. Either way, I would think that someone who has a contract with Uhaul and is representing them, would care a little bit more about what condition their trucks are being rented in, and actually try to care about fixing the issue. Obviously, whichever mechanic is tasked with repairing the trucks at this location isn't doing a good job, when you have simple issues like a windshield wiper flying off in a rain squal, or a loose battery cable. The trucks rented from this location don't feel tight like the other locations in Greeley we have rented from. I quite honestly, feel like we have been treated poorly by this location for mentioning issues with the trucks they have rented, when there has been an issue. Human Feces between 2 Uhaul trucks and the one he rented to us, and he said he knew about, almost seems malicious and intentional. Why would you rent a truck that you knew their was human feces right next to the driver's side door, and not clean it up, before renting it? The other further locations we've rented from in Greeley, absolutely no issues like this. I don't know what's wrong with this location, but I won't be doing business here anymore. The only reason we've rented from this location, is because it's the closest location with availability, but other than that It's a horrendous location to rent from. Good business people hold themselves accountable and work to correct mistakes. Bad business people blame, obfuscate and make the customer not want to do business with them anymore. That's what this location has done!!! Please don't take your customers for granted, just because Uhaul is everywhere, doesn't mean it will always be on top. Just like Uber put a huge dent in the traditional Taxi Cab business (because of poor customer service), someone may come along, that has a customer service centric business model, and then you lose business fast. Customer service is huge, when people think of who they want to do business with. Price, convenience, location, availability also play a key role, but other than that and if it was relying on customer service alone, horrendous customer service. Go into this location and rent a truck, then go to the local Enterprise and tell me the difference in customer service. It's huge, and Uhaul gets an F for this location. The other locations the customer service is adequate, nothing great, but adequate, with well maintained trucks so far. I don't know what the issue is with this run down gas station location, but it needs to be addressed, in my strong opinion.James B.