Location was great, Downside was the follow up from customer service on an extra charge: I was charge for a TOLL charge and I did not use a TOLL bridge. I requested a copy of the TOLL photo to prove it was not my car, and the agent on the case did not provide it, instead he billed my credit card for it without my permission or the picture proof I requested. Customer number: UTV7402641 My assumption is that the License plate on the trailer was not the plate number of the trailer I rented. "U-Haul bearing license plate number 4AG7298 during your rental. Your rental date of Friday, March 22, 2024 and return date of Friday, March 22, 2024 on contract number 74677320 " It is not a large charge, but its the principle of the thing. I am not satisfied with how Taelar Motley <Taelar_Motley@uhaul.com> handled the case. I last contacted him on 4-11 and he never replied. Ref: CAF FILE 4703946--UTV7402641 for the notes and emails on the issue. I request that you reverse the charges.
harry s
Live Oak Trading
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gulf Breeze, FL 32563
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- 4.5 Average Customer Rating
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71.00 dollars for 4 hours local and then a 10.00 fee on top of that is a little too much just for a short rental
DEANNA WThe entire transaction was handled professionally and efficiently. The staff were very helpful, easy to work with and handled changes to plans without a problem.
William GJohn owner/manager was just GREAT. He helped me hook up and made sure i left his yard with everything done properly. Thanks
william cThe van I rented reeked of livestock. I had to saturate the interior with air freshener before I could tolerate driving it. That said I always try to rent from this location when needed. Checkin is quick and easy.
Janice C