The offsite option honestly stunk. We made the booking through the phone and they didn't tell us it was a random location and it would be self serve. We wasted a lot of time on the app just to get started. Then returning was shockingly difficult. I regret using the service and wish I hadn't spent the money.
Anna Silverman
Locvl Delivery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, BC V6V2H9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Made a reservation. Showed up at the appointed time. Office was closed. Tried the online check-in and there was no option to do the online check-in. Called a customer service agent and waited on hold for about 15 minutes. Agent had to do the check-in on our behalf. Finally got access to the van about an hour after the reservation time. Wasted my time and others who was helping with the move. When we asked about the U-Haul Reservation Guarantee, the agent tried to tell us that one doesn't exist. However, it clearly does as per the web link below... https://www.uhaul.com/reservations/PopUpGuarantee.aspx
Joshua ChewOnline app for pickup and drop off doesn't work on phone. Only option to drop off vehicle and get code to open key drop box was to wait on phone for an hour with customer service (almost missed my flight because of this). I asked that I be called before my credit card was charged when the location opened up on the Monday, since I needed to pay for the rental on a different credit card. I was assured this would happen. It didn't. No call. Charge put on wrong card. No explanation as to why this happened when I called. No explanation as to why the app doesn't work either. Terrible process for such a large company!
EMILY HELSDONgreat staff
Locvl Delivery GPF - Wedding deliveThey don’t check the cargo vans, we had to change the van after 30 minutes when we realized that the seatbelt was stuck around the chair and we also lost time
Manuel Arevalo