Have better internet reception so you can check in on line. Have someone on site to assist you when you can't get checked in online. Have what you requested such as blankets in the vehicle. And again, have someone on site to assist you when things you requested are not in the vehicle.Kelly R.
Moving Truck Rental in Hamburg, NJ at DeBoer's Auto Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hamburg, NJ 07419
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The automatic system is a mess. I lost at least an hour of my life trying to sign in and reset my password only for my login credentials to work at the time of my return. I received no email to reset or verification code, and just received error after error on the webpage. I have rented at least 5 times from this location and the only thing I can complain about is the automated system. It works when it wants to, which is unacceptableJustin V.
The check in was horrendous! You're assuming that everyone is proficient in the use of smart phones! The reception on my phone is sporadic, at best, so it was very difficult signing in. When returning the truck, my son, who was the driver, could not just drop off the truck but had to call me to come to the site. At the end of a very long day of moving furniture, the last thing I wanted to do was drive another 20 minutes to complete what should have been a simple task. May I add that I am in my mid-70's and am not a fan of technology! In person would have been nice.Marc C.
The lock box was broken, may have been from plowing.Alexander A.
Make sure the battery on truck is charged/ man I delt with was rudeCHRISTINA Y.
Doing everything online (contact less) was great. It should stay this way forever!Amy A.
I made my reservation by calling uhaul. Even though I had confirmation for picking up at that location, at that time, the office was closed. It took an hour and 45 minutes for me to be able to access the truck that I was sitting next to the whole time. Because of the time delay, I lost 2 of my helpers and my day was completely messed up. It took the final person on the phone only 5 minutes to gain me access after waiting for so long. Your system needs workTerri J.
Well done. Thank you.Adam D.
I did not receive what I paid for and was charged extra.Kayleigh D.
Trailer wasn't tightened correctly when I stepped on trailer it tipped and almost lost my snowblower, training on how to use equipment for saleswomen might be necessary. Thank you.ROBERT D.
Worst experience I have ever had! The truck had ashes all over it! The sunviser on the driver side was broken I couldn't even see while driving! The brakes need to be done! I was putting gas in and the gauge wasn't moving so I put more and and then it jumped to filled! Didn't even get my money back. Horrible companySamantha G.
Windows filthy and no windshield wash , chips in particular Cheetos all over passenger seat dirty van not happy besides took me a half an hour to pick up van even tho I online checked in a real cluster mess never again and by the way the 1999 van cost me 144.00 rip off horrible check in system very dissatisfied would never recommend U-Haul everMary S.
Worked well for me and the price is fantastic.! I rented a 4 x 7 trailer towed behind my Grand cherokee .I would suggest one of those fiberglass drive way markers in a neon color be placed at the rear corners on the smaller trailers.I was going straight and a car waiting to make a left from the other direction almost didn't see the trailer behind me. His stupidity yes ...but those end markers would help.Fred S.
I would have preferred a full gas tank vs. completely empty.George S.
So easy, fast, and efficient. Carolyn was awesome and the dropoff was so fast! Thank you for using technology to make our lives easier.Mark K.
Very unprofessional, poor customer service. If U-haul contacts me I will elaborate. Too long an explanation for typing here. I will say that your poor service, for a $30.00 trailer rental, cost me over $300.00 in crane service overtime fees!Anthony W.
Unresponsive business owner, terrible customer serviceRavi K.
Fire DeBoer's Take away there franchise Charged me a late fee wrongly, have not refunded money's yet.George M.
The one issue with the phone was the item over writing chrome. It took me forever to figure this out. Also the fuel read full but went below the full line right as I pulled out and just about 2 miles away. When I filled it it went way above the full line. Just knit pickingPaul S.
No record of miles or gas at time of pick up. Charge me for miles with no starting point for me to check. Scam.George N.
Not everyone, including us old-timers are able to do business on our cell phones! If it wasn't for Mr. DeBoer's personal attention to our rental options, we would have been uable to rent from U-Haul! Thank you again and again, Mr. DeBoer!Robert P.
Interior cabin was extremely dirtyRichard K.
Nothing, the owner met me and disconnected the trailer. Perfect! They wore mask, which is good!Richard G.
Price was doubled as quoted. Couldn't get into email for drop off. And my vard was charged twice. Very unhappy dont think id recommend using the siteRobert S.
The staff were very helpful and attentive, especially with my changing schedule, technical glitches with uploading images, and other snafu's. The app had issues uploading the hi res images of my license because of the poor quality of the Verizon mobile data network in the area. I suggest add options to control the resultion and file size for such situations. Thank you for all your service. R.Robert M.