App is not user friendly. Worst time using mobile check in everKrista W.
Moving Truck Rental in Hamilton, ON at West Harbour Variety & Cafe
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hamilton, ON L8L1M3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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MAKE SURE YOU PROVIDE WHAT THE CUSTOMER IS PAYING FOR. No dolly was given with truck making move much harder than it needed to be. And location of pick up was changed last minute making pick a huge inconvenience.David B.
â€˜Daniel Issac W.
The rental location person was not there when we arrived. Had to wait 15 minutes in 20 degree weather. The truck had not been checked since the last rental. I had frozen snow/ice on the windshield about 3 inches deep. There was no snow brush provided. The rental person said Uhaul doesn't supply them which is pathetic since even a cheap snowbrush would probably cost $0.50 when bought wholesale in quantity. The rental person gave me a broom to help but still took about 10 minutes to clean off using truck heater. The truck had not been cleaned - it still had cups and napkins in it. It was also given to me with only half a tank of gas even though the contract I signed said it was full. I also pre-ordered 12 packing blankets. They were not there, I had to go to another location to pick them up. Last, the rolling door on the back stuck badly when rolled up the first 12 inches or so and took a hard as hell yank on it to keep it moving up (or down). Last, the right front tire went soft twice. I filled it once and gave it back with a soft tire. This was a crappy Uhaul experience. I was given no rental cost deduction for my hassles for this lousy rental experience. Uhaul puts profit ahead of customer satisfaction. I'm glad there are alternatives.Jerry G.
The phone app is terrible, it stopped functioning when it came to taking pictures, unable to proceed.David M.
Add more agents. To be available. I experienced excessive time loss from a project. I calculated 10am pickup. 1030am driving to 401. Over an 1 1/2 hr delay with U-Haul. From waiting on representative on call. Rear of truck was locked. I asked for code, it took a long time. Finally service representative came out and removed the lock. I was on the 401 with traffic from Oakville past Mississauga! I really enjoy having U-Haul. Everyone has challenging times. That was mine. Cheers; Muhamed MemedovskiMuhamed M.
Staff were very friendly and helpful. The van was clean and operated like new. No negative aspect of the experience what so ever.Adam S.
The remote sign in to get the truck was being difficult. I had to try multiple ways to get the truck logged in and approved. ... not the fault of the location, just IT issues. Thanks. RobertRobert B.
Only issue was wiper on passenger side did not workTammy G.
No improvement needed. Staff was extremely helpful, friendly,well informed and practiced safety standards very efficiently while conducting themselves in a truly professional manner. Extremely pleased with my experience at this location.SANDRAL B.
Advise where the key is located when we receive the code. We had to call uhaul to find out where the key was as the lock box was not obvious. Great overall other than that. ThxStuart A.
Drop box needs to be closer to trucks and it should be clear what the parking availability actually is.Kit S.
It took longer than expected to check in and get approval. I was charged for fuel even though I filled the tank with double of the amount of used fuel!Seyed Sobhan K.
There was no one there so I dropped the key in the box. Did not know I had to take pictures and upload to site but put the gas to 3/4 tank and dropped off the key as requested at the appropriate drop off site.Debie S.
I had originally booked at another location in Hamilton but was called an hour after I booked to go to the Bay street location. When I arrived at the location, the store was closed and there was no indication as to how to obtain the truck. After trying to call Uhaul several times, I finally was informed there was a lockbox involved and this was not indicated anywhere in the booking. They finally texted the code after this ordeal but all of this resulted in using the truck half hour after the booking. Once we were done with the truck and we returned it, the price of the truck rental was even higher than the one we had booked a couple weeks earlier - and the truck at that time was bigger and was used for a longer amount of time. I have since emailed to question why it was so expensive and no one has responded to me. I will never use this service again in the Hamilton.Sarah M.
It took a while for me to be approved/verified, so I sat in my vehicle for 10 minutes waiting. There was no description of where to find the lock box for the keys, so I had to call.Matthew C.