We got there and it was closed. We arrived at 11:30 and it was supposed to be open until noon.Paul R.
Quadirs Empire LLC
(U-Haul Neighborhood Dealer)
Hartford, CT 06120
- Mon–Fri8:30 am–5 pm
- Saturday9 am–12 pm
Services at this Location:
One-Way and In-Town® Rentals in Hartford, CT 06120
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- 3.0 Average Customer Rating
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Hi, I ordered 2 Dolly and 1 Dozen Furniture pads. However, there was no dolly and it contained only 6 furniture pads inside the bag. Please look into this matter and return what I deserve. Thanks, Regards Hasan BaigHasan B.
Truck interior was filthy. I had to clean and wipe down a thick layer of dirty dust in cab of truck. It was not cleaned prior to pick up...very careless , dangerous and wreckless during these covid times. There was no office where I was scheduled for my pick up. It was car garage in a very dangerous, high crime area of Hartford. The mechanics had to call the U-Haul Representative several times to let him know I was there. My scheduled pick up time was 9AM and he didn't show up with the key until almost 10AM. He conducted our business on his personal cell phone in the parking lot. I was not given any documents or confirmation. I had movers sitting and waiting to load the truck and had to pay them extra for the lost time. Bottom line I was very uncomfortable waiting in that location. Got no apology from the person for being late and truck cab was filthy. You should not be sending customers to that area. I would like a credit of some sort for that bad experience. The drop off location was a completely different experience. Clean professional and efficient. Someone from your business should go to that pick up location in Hartford to see what a customer encounters.rosemary S.
Paid for a hand truck and didn't get one and never could get a good answer. I need a refund!!Karen W.