The lady running this location cannot mind her own business. She asks a lot of personal questions and can’t seem to understand why she does not need to know what is going on in our personal lives. I had a very poor experience dealing with this woman constantly calling and harassing myself and my husband when we would call to extend the UHaul rental. She asks personal questions unrelated to the matter of the UHaul rental and repeats the same questions everytime we spoke to her even after we addressed her. She also would repeatedly ask us if we could afford to pay for the UHaul, and made us feel like we were too poor to be able to afford the rental. Twice this location has lied to me to be able to keep track of their UHaul and even went so far as to state that corporate UHaul had called their location to check on the status of our rental! The second lie the location told us was that we needed to check-in w the vehicle to see the mileage and gas level. Ridiculous and unprofessional are the only words to describe this franchise location. I have never been so harassed and humiliated by a business before in my life! If I would have known this was a franchise location I would have gone to a literal UHaul rental location instead. Also, we could not utilize the convenience of the Uhaul app, which would have saved us so much stress and depression due to the constant harassment from the staff at this location. I dont know if she was high strung or nervous nelly but it has definitely ensured that i would NEVER rent from a franchise UHaul location ever again.
Lauren Bisconti
All Storage Anthem
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, NV 89052
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great experience, easy to order online, great customer service at the location.
Anthony ArtinoIt was fast and easy service. The drop off procedure was very quick too. The only thing I would change is keeping people well informed about your policy for out of state licenses. That part took a while and the calls that went out had to be answered immediately by the people who would vouch for you, otherwise they would not count, so it took 8 tries for me to get two people to attest to my identity.
Joshua PetersonNone
Robert GallagherI have been extremely pleased with the level of customer service at this location (All Storage Anthem/Leona, Neil & Gerilynn). So much so that I rented a UhAul from Anthem & had my things moved from a LV storage to this location. I now have two storage units (across from one another) @ Anthem that provides me peace of mind. Rates are also reasonable. Yess, I would recommend this location! Julie B.
Julie Bishop