It took too long and was too complex to do the self Serve method to check the vehicle out and to return the vehicle. The location is fine. It was not on the location to deal with this. We ended up calling customer service and the person was so busy eating on the phone and was barely helpful. It took over an hour to get the portal to work and to get everything uploaded etc. . Finally had to get the APP which my husband had but we needed something done on the end of customer service before it would work. We love the location - but we had to do self serve. We appreciated being able to get the truck at the location and will use the service again .
stephen m
South Bay Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hermosa Beach, CA 90254
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Business opened a half hour late. The truck windshield and windows was covered in bird poop and were filthy dirty. I had to wash the windows before I hit the road. Other than that the truck was mechanically in shape and did the job.
David CGuy at counter was rude to me after double booking my rental van. I used 9.4 miles but charged more. Was never given paperwork and was told to get off the property when I dropped it off. I want a refund.
Daniel MEric was very responsive and did a useful follow up.
Randolph SEric is a great manager and extremely helpful!
jon s