I was missing the key moving equipment, the appliance dolly. I was supposed to start moving at 730am but to drive to another location to get the dolly and was charged another 10.00.Kesha U.
(U-Haul Neighborhood Dealer)
Huntsville, AL 35811
- Mon–Fri9:30 am–4 pm
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, AL 35811
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- 3.0 Average Customer Rating
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The guy collecting keys was weird and unfriendly.Eric R.
Terrible, No one is present to work here. I tried to drop off using the app but it would not allow me to complete the process. Went to next location and there was no one there either...locked up. Called and was told to take it elsewhere. Wasted nearly two hours of time dropping off equipment that should have taken 10 min since the listed drop off is 0.3 miles fm my home.Carl P.
I would not recommend this place as there was not a lot of room for trailers and such. Personnel helpful, but, as I stated above, not a lot of space for the equipment.carl S.
Due to 2 drop off locations, I called the 1-800 # and asked if I could drop off both at the same location. The rep adjusted the orders for the same location. I asked if I could do after hours drop off. She assured me that I could. I drop off and process the return through my account online, then approach the office door, circle the building, drive around the lot... THERE IS NOT A DROP OFF FOR THE TRUCK KEY! I call the 1-800 #, the rep tells me to return Mon at the scheduled drop off time. The whole reason why I wanted to return the equipment early was because I have to work Monday! I google this locations operating hours, to find that they are closed on Mondays! I call the 1-800# again on Monday morning and the rep tells me the location is open at 9am. I ask for the direct # so I can call. The person answers the phone "Hello" I asked, "is this u-haul?" Yes, do you need to pick up? No, and I proceed to explain that i have the truck key. He says "You should have put key in door, and left unlocked - just bring key back today" I explain that I am at work 15 miles away and can't just leave to take the key back. He said just bring back as soon as you can. --- I CANNOT believe I was told that I should have left the key in unlocked door and left!!! What sense does this make? This is the 3rd set of truck & trailer rentals I have made with U-Haul in Clarksville, TN and returned in Huntsville, AL area since Maarch 17, 2022. And by far, the worst experience I have had in the past 28 years of renting with U-haul. This particular location needs to 1) install a drop box or 2) not allow after hour returns of trucks I urge U-haul to call me regarding this experience, as I am a long-time customer and U-haul is my go to when I need equipment for a military move.Timothy G.