Doug B. on 8/23/2016
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Need to have a better arrangement for one-way drop off when facility is closed! Didn't like calling 800# and leaving unit outside unattended and unsecured! A simple universal combination lock would at least deter someone from just hooking up and taking off with trailer! Or have a designated area in front of hidden camera!
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Mark K. on 8/22/2016
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None, really. The people there were very friendly and helpful.
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RQ S. on 8/16/2016
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Very friendly and informative staff.
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Kevin J. on 8/12/2016
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We picked up the uhaul w 3/4 tank and dropped it off that way... But uhaul charged us a little over $20 for gas. I'll think twice before I rent from y'all again, and we have used uhaul for a LONG time.
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Ron a. on 8/1/2016
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Tell the people at this location where it was rented if they tell someone they're going to call back with an answer to call back!!!!! Tell them to change the answering machine from "we'll probably call you back", to "if you don't hear back from us please call us back!?? I ran a business for 8 years profitably and if someone didn't hear back from me, I was dead!! Thank you for everyone else's help, y'all were awesome!
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Scott C. on 7/25/2016
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Pleasant and efficient drop off experience.
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Allyson K. on 7/17/2016
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The uhaul had a lot of dirt on the inside. It was an easy fix but I would've loved for it to have been swept already.
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Barry W. on 7/12/2016
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While the inside of the cargo trailer was very clean the hitch area and front exterior of the trailer was very dirty almost as if the previous vechile's exaust system was blowing oil. I washed the front of the trailer as this black crud would come off on my clothes when I brushed against it!!
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bertha m. on 6/13/2016
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Truck was dirty inside the cab and inside the back of the truck when I picked it up, in addition I was asked to come and pick up the truck early on Saturday the 11th in which I did, my contract shows pickup time of 1:14pm when I asked the woman behind the counter what time do I need to have it back she said at 1:30pm on 6-12. I returned the truck at 1:30pm on Sunday 6-12 and was charged for an extra day, I did as u was asked to do, made sure the truck was cleaned out when I returned it and I am being charged an extra day??
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KAREN D. on 6/6/2016
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I was given this address with a confirmation, even did express check in, but they did not have me in the computer, turns out it was somewhere else in the city. But I had the correct address. Very frustrating. This has happened in the past as well.
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Aimee O. on 6/2/2016
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Called several times the days before to ask questions and schedule and inspection as the email confirmation from uhaul requested and was never answered so I left a message and never received a call back. On the day of the lady working was very rude and would not listen. She would not let me check the trailer before signing that there were no damages and tried to argue that my two day rental was to be turned in within 24 hours, and when I showed her my online reservation she said "well you can always check it in early." She never actually checked out my reserved trailer to me in the system, so when we arrived at our drop off location 3 hours away, there was nothing saying I had rented a trailer or that the trailer I was pulling had been loaned out.
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JUDY U. on 6/1/2016
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The price was changed while we were enroute. Was originally charged $40. I thought that was very cheap but 1/3 way into our trip we received a call that she did it wrong and we were going to be charged over $200 and uhaul had it taking us 4 days to get there. It took us 1 day. I think we were treated unfairly by being charged for 4 days when it only took 1. Unhappy customer.
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allen g. on 5/31/2016
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Have everything ready when the customer arrive.
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