I had to dig the truck out of snow/ice. Top of truck covered in ice and had to spend 1hr scraping all ice off truck. The night prior, I got a text message the day prior saying my truck and trailer were at 2 different locations 30 minutes apart (50mins with the snow). I’m out time and money because poor logistics on Uhaul’s behalf. I spoke to the customer service and the return location manager (both of which were very helpful and understanding) and they said there’s nothing they can do. I received a mileage credit for the extra miles they caused me but I had to cancel farewell plans due to lack of coordination.
Aiden Brimhall
BS Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milan, MI 48160
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Customer Reviews
- 4.0 Average Customer Rating
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Not charge them for two days rental and two days insurance for a 6 hour rental!!! I will never promote or use U-Haul again.
Danette TalbotI ordered 12 protective mats. The rental location only had 3 and when we went to use them we found them to be very dirty which got dirt all over the furniture.
Randy KuckuckI called ahead and told the owner I’d be by at a certain time. When I came to the location he stopped me and told me to just leave everything on the side of the building and left. My car was still on the transport and he did not offer to help me take it down. Luckily the pick up location showed me what to do with that so I was able to do it but it was frustrating.
Sabrina MoodyOur experience with this U-Haul rental was excellent! Thankful for the person who helped us, she was very helpful and kind!
Kellie Felgner