Be greeted kindly. It was a bit transactional. There was three (unnecessary) amount of dolly’s in our truck. The check engine light came on after 6 miles of driving the truck.
Madeliene Heitkamp
Wernet Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
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Customer Reviews
- 4.0 Average Customer Rating
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The person who owns this U-haul will add extra charges for no reason. He tried to charge me extra for a U-haul that I return an hour early with less mileage used than estimated. Also I chose not to add insurance (because I’m a safe driver) and he added it anyway without my knowledge or permission. Do not recommend. Also you can’t drop off your truck anywhere else so they don’t abide by U-Haul rules.
Joy MwesigwaScheduled a pick-up on Sunday and understood we would have to use mobile pick-up as the location was closed. When scheduling, uhaul stated that someone would call us to confirm details and discuss pickup; we never received a phone call. Late the night before pickup, we received an email saying they changed the pickup location and no longer would be providing the two furniture dollies we requested. Due to the timing of this late notice, there wasn't much we could do. On pickup day, we assumed mobile pickup would be easy. We spent an hour trying to get a hold of someone via phone call due to mobile check in not working correctly. We never did get a hold of anyone and luckily just tried the mobile pickup over and over again. We even got to the location early and we're now an hour past when pickup was. When we opened the back of the truck, the blankets were just thrown in and everywhere. And yet, we would get charged if we did that. The back was also not swept prior to us picking it up. Drop off was easy at least.
Brandon RegesterThe drop off location had the open sign on and even lights and a TV inside, but the front door was closed and locked at 6pm. I dropped off the trailer in the back lot next to the other ones. I did call and let them Know where I dropped the trailer. When I told them about all the issues I had, they directed me to the website.
Alan KelloggWe had received a have truck. Location did not have any.
David Lind