This experience was so bad I'll never use Uhaul again. The truck was fine and ran great but this is the most it has ever cost me for a moving truck with the least customer service I've ever had. Big companies and their leadership need to wrap their heads around the fact that they can't use their customers as free customer service, recieving and delivery labor via poorly designed and poorly functioning aps. We are not your employees, we are not trained, we are regular people trying to move and are often tired and stressed from packing, loading, unloading and moving. We do not want to figure out your app, we do not want to run into a drop off issue and have no one to sort it. For me the drop off point was a random Gym that had no clearly marked parking for the truck, just a box bolted to the outer wall on the back of the building. When I walked in to figure out where and how to park I got to deal with a cranky owner treating me like an idiot and being a jerk because I had no clear instructions, no signage or painted lot lines to help me get this thing parked in the right place (never been there before will never be there again) and no ESP to work with which is what would have been required for this hot mess. My contract had all sorts of threatening language for if this wasn't done correctly and I felt set up for failure. Luckily I got ahold of an actual human in the Uhaul location I originally rented from who was able to help but only because it was before 5pm there. NEVER AGAIN!!!!
Erica b
ICOR Boxing
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One-Way and In-Town® Rentals in Iowa City, IA 52240
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Get identity information before pick up. Asking to contact an employer is sort of ridiculous, especially on a Sunday.
John BThere should be more clear signage about where to park trucks being returned.
Traci DThe drop off location was at the back of a gym. I was not comfortable leaving the vehicle there. Not sure why I had to leave it in such a location when there are 2 Uhaul businesses in my area, either one of which would have been a convenient location at which to leave the vehicle.
Robert RUnmanned drop off. Return website kept crashing. Finally got it to work and dropped keys in box. Called the next day to confirm and someone told me they would "get to it". Then I get a call from Uhaul "wanting to discuss my late return. Frustrating and confusing process.
Kevin C