Code provided for lockbox did not work was not even able to use uhual! Waste of my time!!
Brittany Hill
Victoria Motors Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32207
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Customer Reviews
- 3.0 Average Customer Rating
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I’m not sure if I am to blame the location or Uhaul itself for my experience on today. To improve services you all can do frequent inspections on the trucks before renting them out. A customer shouldn’t have to experience what I experience on today.
LAVETTE EVERETTMissing dolly but I was charged for it.
Morgan AndrewsI called UHaul on the morning of Saturday, June 25, 2023 at 10:30 am for a 10’ Truck Rental. They provided me with reservation number #92962828 at Rent Wise on 6110 Beach Blvd Jacksonville, FL. When I went to Rent Wise to pick up the truck, I was told they didn’t have the truck and that I had to wait for the truck to be returned. An Area Manager at that location called around and located a truck at another location, approximately one mile from Rent Wise. Because of the wait and different location, the Area Manager(Who was very nice) offered me a 15’ truck for the same price, he cleaned the truck showed me the gas gauge measure(1/2 tank) and mileage on the truck. We signed the contract on an IPAD on the street/truck because the office I guess was closed. He showed an orange box on a pole on Lammee Street where the truck was parked and I was to drop off the keys when done. I returned the truck approximately 5:30 pm. I just received the transaction bill and it shows a $20.00 “after hours” fee and an additional $15.00 “safe move” fee. I did as I was instructed, I was not mentioned these fees when picking up the truck. This is definitely “Bait and Switch” and leaving a very sour taste in my mouth.
Bob FonsecaThe agent was on the phone the whole time he conducted business with me.
wayne simmons