Truck was parked in a random gas station next to a construction site and none of the requested accessory items were there. Tried to avoid this location, but they redirected my reservation to it right before pickup. I was forced to check it out with the app which required extra authentication and overall took nearly 30 minutes of phone calls and random pictures. I was not able to ask questions about the reservation as the people there ran the gas station. The attendants were friendly though just not associated to Uhaul at all.
ALEXANDER M
Holland LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jersey City, NJ 07310
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Customer Reviews
- 2.5 Average Customer Rating
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Samuel SI rented a Van two weeks in advance. It was switched to a truck that I didn't want and they didn't honor my van pricing. The app pickup service was horrible. The pickup location was not well market.. it was a gas station with no Uhaul signs and the attending had no clue what was going on. The entire process was garbage. I won't rent again. By the way it rained on my way up and the window leaks in the truck
Jeff NHad a one way from Richmond VA and was told I could drop off in Manhattan. Then found out no and had to go an additional half hr and drop in New Jersey. Cost me 50 for an Uber home. Then I was charged for an additional day when i dropped off the second day and had one more to go! I am still waiting to have that charge reversed. I dropped on 8/3 and they didn’t check it in until the 6th. No one answers at their location and had to wait for call back from U-Haul 2 hrs. There is a complaint sent in to reverse the charges but I think I should get reimbursed for my Uber as well. Poor customer service.
Diane pThere was no sign in or checking of my ID at pick up. Anyone could have driven a truck away.
John S