I went to drop off the truck after hours on Wednesday 12/27 6:15 to be exact. Address provided by Uhaul was 804 woodsweather RD in KC. When I went to drop off, facility was completely locked up and at the 804 address there was no key drop, instructions for overnight drop off. So I left, not feeling very secure about the location. I got a call from the facility at 830 that evening asking why I didn't leave the truck and that they had my truck booked for a rental the next morning. FYI my rental was till Friday 12/29 so how could they have rented my truck out? She went on to tell me that I should have parked the vehicle in front of the building and put the keys in the mail slot of address 800 Woodsweather Rd which is not the address provided on my confirmation or U-Haul website, seems very unprofessional! Now I'm being charged for mileage, gas when I tried to drop off early because of this unprofessionalism. I would like to see the additional charges completely refunded and my bill prorated for dropping off a full day early! It would have been a same day drop off.Brian P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kansas City, MO 64105
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- 3.0 Average Customer Rating
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Maybe needs better â€œUHaulâ€ signageKambrea M.
There was no one there. Anita texted me to call her when I was there so she could walk me through hooking up the trailer. This is extremely unsafe and unprofessional. Also, she added the protection when I did not select it. It still hasn't been removed.Joseph B.
Showed up to pick up, no one was there. We already had to change locations because they called and said they wouldn't have a truck available anymore, at the original spot. I had ordered it well in advance.Hannah I.
Was hard location to find not much room for fitting a large truck and trailer .cody B.