The gentleman on the initial visit was amazing. I did wait a long time to be helped. But once I was helped the intersection was great. He went above and beyond. When I went to drop off the vehicle the women had poor customer service and everything I was told from the previous was an issue. Then she told me I would be charged in 15 mins and I had to walk to get my mileage so before leaving I could have an accurate charge. That was the reason I went inside was to be able to pay cash and be able to have an accurate payment amount. So it’s very to recommend the location when part of service is great and on the other the part was no so great.
Lamisha C
Personal Mini Storage Kissimmee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kissimmee, FL 34744
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Norberto Rodriguez very professional answered all my questions thank you
Erica PLocation was closed. Did self return
Yerlika MGreat job very affordable would do again for sure
John GCustomer Service is what was missing. The woman's attitude was so cold: she didn't go over the paperwork, nor look over the with me to make sure it was no damages prior to us leaving, didn't have no dollys. I mean the woman was not nasty it was her attitude that was very off-putting. Not warm or engaging but her attitude was more less like why are you bothering me and keeping me from eating my McDonald's that I just picked up. I know the sign said I'll be back at 10:40 am but you and your family don't have to be waiting for me right at 10:40 am, now I can't eat my food while it's nice and hot because I have to work now type of attitude. I would like to apologize for making her do what she was hired to do which is work. To answer the question what you can do to improve for the next customer: Have your people bring a good attitude to work
Brandon A