The location is convenient but the processing at the location took 15 mins the guy was not sure what he was doing. No appropriate key drop box having a hard time to drop the key.karunen V.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kitchener, ON N2P1T6
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- 3.5 Average Customer Rating
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The rep on the location was not aware about the process. The manager was not able to provide full details of the contract. The rep was continuously on the phone to check with his manager if anything needed to done from his side. The incompetence of the staff in this matter costed me 90 extra dollars. Since, I am a new immigrant here, I returned the keys to the store to the staff before closing hours and within 6 hours booking window. However, there was no procedure followed or advised to us that need to be followed. He just said his manager will complete the remaining process. I advised him that I need truck for the 80 Kms he instead put miles in the contract. The whole process was done my his manager sitting at home over the phone. And the gap in communication costed me extra amount to be paid. I don't recommend this location to anyone. Please visit any location with competent staff where you can be served better with all the information.Yogesh K.
- not one way - no one knew wtf they were doingBailey W.
It was a good service, The lady answered my questions. Thank you.YUNUS EMRE A.
I told them that I think the gas gauge was broken on this vehicle. I put 30 dollars of gas in the vehicle and the gauge did not move at all and was still the same when I dropped it off.rene L.