Dropped truck off same day I picked it up, was told that they would handle checking it back in. And to my utter surprise I suddenly get charged for another day, and fuel which I know damn well it didn't need, especially since I reported that the truck was only at 3/4 tank when I picked it up and it was at full when I dropped it off. Location is hard to find and terrible to navigate into. No parking for trucks at all.Michael T.
Moving Truck Rental in La Grange, GA at Stanford Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in La Grange, GA 30241
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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This location was an embarrassment to u-haul.William W.
There is no where to park the truck. This is a mechanic shop and the lot is full. Very difficult to drop off equipment.ANDREW L.
I not sure that I will ever use uhaul again but if I did and I was given this location as a pickup, I would immediately cancel my reservation. There is no room to park, there is barely room to drive, it is just a horrible place.Christopher M.
Best customer service I've ever experienced with u-haul the service rep was very knowledgeable and helpful made sure we got the truck and equipment for the jobMICHAEL S.
Location had the equipment parked in what seemed like a junkyard. No assist was rendered by the vendor or safety checks completed. I am a frequent renter so that is the positive. I searched the yard and had to utilize a connection cord from a different trailer as the one I rented did not have one attached.Byron J.
Help customer connect the trailerMartin S.
Trio small to get in and out. They did not have the blankets I ordered for the trailer I rented.MICHAEL R.
I'm Tereasa Brooks Mother Mendi Brooks, it was all my information, my credit card that reserved and got the u-haul, my daughter Tereasa was only the driver. It upsets me that the information you have in your records isn't quite correct.Tereasa B.
Ashtray had cigarette butts in it. Besides that, the personnel was very nice and pleasant.Cameron K.
The pick up location and staff were absolutely amazing!!! They were fun and made me feel like an important customer. The rep I spoke with to make the reservation was horrible. He rushed me and seemed to have other things going on. He was not friendly, and made me feel like I was inconveniencing him. I would not recommend letting him talk to your customers anymore. He can ruin the total experience.marian M.
I think they should ask if you need to up grade!Kareem S.
Pick Up Local wasn't marked well. Hard to Find. Truck had not been cleaned out. Leaves, busted glass, all over and just plain messy. Windshield Wipers are completely shot and made it very dangerous to drive with safely equipment that hadn't been checked out. I had to drive in rain the most of my trip and the wipers were completely useless.Jonathan R.
There were cinder blocks in the back of the truck that I had to remove myself as there was no check of the equipment prior to it being given to me.Salina R.
Drop off location packed, no room. They told me to drop it across the road, narrow dirt drove way that had one way in, no room to turn around and a lot of junk vehicles. They didn't offer to help drop trailer off and only went across the street to where I was after I got it off trailer and stuffed it in the only available space. Not friendly nor helpful.Joseph W.
Friendly folks, lot is too crowded, cars every where.Ron L.
I rented from another location that was not open on the weekend and you did not let me know that. I had to spend 30 minutes on hold waiting for customer service to pick up. I ended up getting one from another location. I was supposed to pick up the first one by phone but couldn't find a key. There needs to be some better communication.William W.
No indication where to park vehicles when dropping of after hours. Could not find the box to put the key in. Turns out it was on a fence across the street from where I parked the vehicle. I returned the truck with more than a quarter tank of fuel where I picked it up being nearly empty barely making it to the gas station. Was not happyMelissa W.
Had things inside the truck and was filthy. The staff was unorganized and not trained well.Carl W.
Returned the truck on Sunday store was closed but used the drop box. Spoke with someone in charge that answered the phone with â€œhelloâ€ and no mention of uhaul. Then I got charged for two extra days (80.00$). because they took two days to process the return. No phone call was made to me before charging my credit card for explanation.Keith I.
NO HAND TRUCKS. NEED THOSE WHEN MOVING. VERY BAD REVIEW FOR THATlawanta B.
I drove the truck I rented 11 miles and Stanford Automotive claimed I used 1/4 tank of fuel and charged me $31.45. I checked the fuel gauge when I returned the truck and it had not moved. When I spoke with them they said that's what the fuel gauge read when they checked the truck in Monday morning. I left the truck in a unsecured lot across the street (where I was instructed to leave it). They didn't offer to try and resolve the matter but told me to contact UHaul if I had a complaint. Not only am I contacting you, I'm filing a dispute of charges with my bank and will post on local social media sites to beware of renting UHaul equipment from Stanford Automotive. I have been a good UHaul customer in the past; no more.John L.
the pickup location was not easily accessed due to the business parking junk cars and parts in the roadway. they were disorganized and unprofessionaljennifer L.
Truck was was rented for two day 8/3-8/5. truck was returned on 8/4 before they closed at 2 pm . my credit card was charged an additional charge of $ 85.60 because truck did not show being returned until 8/9. Been on hold with Customer Service at UHAUL. COM for almost 20 minutes , yet to speak with a customer Service rep.kenneth W.
Terry Standford has been a friend for over 20 Years. I highly recommend his Automotive shop and his U-haul serviceGraham T.