Great customer service from the Aim Mail location I picked up the van from. Super great and friendly, she was so supportive through the process and she was the only one working with more people to help! Great employ. Keep the great job up!
Yair R
Aim Mail Center 35
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laguna Niguel, CA 92677
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Customer Reviews
- 3.5 Average Customer Rating
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Everything was great!!
ROBERT C1. I arranged to pick up the key in person on Saturday, rather than depend on a code Sunday morning. When I arrived at the store, I was told that my rental would change, but I was NOT told that the rate would go from $0;79/mile to $0.89/mile by picking up the key early. I didn’t take the truck until Sunday morning. 2. I was NOT told that I only had 24 hours from when I got the key. However, that should have been a moot point, as I returned the vehicle at 1:50 pm. I used the app to go through the return process while outside the back of the store, next to where I was told to park the van. The app listed the steps, but there wasn’t an option to “complete” the return. So, I put the key in the box and left. I have time-stamped photos I took of the vehicle when I returned it.
MICHAEL BThe truck was filthy. It creeped us to even climb into it. It looked like it hadn’t been washed in months, the interior had pet hair on the seats, garbage in the door, crumbs in the console, etc. etc. The location is convenient but I believe they only have one truck and limited hours, although there is an option to pickup and return when store is closed. No complaints with the customer service.
ELIA PVery convenient! Super easy!
CATHERINE C