Not clean. Not able to upload pictures of cracked windshield. Glad I expedited reservation online prior to pick up otherwise would have missed my appointment. Glad there were no charges to dispute. Fair and easy just could up the cleanliness factor. Smelled, ashes, spilled drinks, trash in back, not swept, dirty windows, etc.JASON C.
Moving Truck Rental in Lakewood, CO at Food Stop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lakewood, CO 80214
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Guy didn't know what he was doing he had to make a phone call to figure it out and even when I filled up the vehicle I was still charged 18 for gas they are a scam and a repoffBrandon G.
Nothing, I've moved a lot. I've rented a lot of UHauls. This was by far my best experience.Bryce B.
The employee didn't speak much English and gave me the keys to the wrong truck. He was the only person working the counter and every time a customer walked in to purchase something, he dropped what he was doing to help them which prolonged my wait to get on the road for a 19 hour trip with a 1 year old. The place was dirty and the truck was dirty when I picked it up.Jennifer S.
After completing all the directions for returning it, the UHaul app froze and all the information was lost. I had to enter it all again. I would rather deal with a person.Mitchel W.
They put in the wrong destination and wanted to charge me to change it. Uncool. Train the workers to listen to the customer. When we say the city we are going make sure that you put in the correct city not one 5 hours away.Joshua Z.
Cannot even begin to explain my horrible experience. The guy renting out the truck obviously knew nothing about it. Couldn't get the trailer off of it that wasn't supposed to be on it. I got 2 mins down the road and the trailer fell off and was dragging by chains. No one could come help me from uhaul. My friend finally came and helped me. They made me drive it all the way to another uhaul to get the trailer taken off. Mind you, this is after I showed up at 8:30 for a reservation I had made at 8:30 to a location that did not open until 9. Got there and waited and they said they didn't have a truck for me. Uhaul said they â€œdidn't know who they called last nightâ€. So I went to 3 locations nowhere near my house to get a faulty truck. Whoever returned it threw all their blankets and dollies in the back and it was never cleaned. It took me about 5 hours to do a move that should have taken an hour and a half. Had to pay the movers for all that time too. Uhaul gave me the truck for free but what a waste of time and money.kristin R.
I never received the dolly or furniture pads I rented and could not get ahold of anyone. I emailed as such but never got a response and looks like was still charged for themWilliam E.
Very vague answers to questions and not very much space to leave a large moving truck.Lauren C.
Battery died..no reasonChris M.
Truck was very clean. Very good experience with check in and checkout. Employees were friendly and helpful. Had a bad experience with Arvada location this morning canceled rental there and came here. What a difference !Joseph Q.
This rental cost me more than a larger truck for more time from another location. This makes no sense. I also had to clean the truck off myself and was unable to call him because the phone went to a fax line.Maya S.
The guy working at the gas station couldn't answer any of my questions about the UHaul. Didn't do a walk around with us and we were an inconvenience to him. Every time one of his customers walked in for the gas station we were pushed to the side and then he would come back to us. It was ridiculous!Michelle W.
They had computer issues.... and there was definitely a language barrierNathan L.
stop doing business with this gas stationBendt Aelizzybet Y.
Love the online communication it's very easy to useARLENE E.
Drop off location was terrible. Store clerk had no idea what was going on, could not print a receipt.James C.
The gas station attendant had no idea what he was doing. He also knew it- he asked us to come back an hour later when his partner was back but we said no because we don't live close (the pickup location was 60+ miles away from our house). He didn't even get my ID. He told us we could return it with "3/8 to 7/8" tank (only to find out when we returned it at 1/2 tank that we got charged because it wasn't at 3/4 tank). It was in a sketchy part of town.Ryan S.
I scheduled my pickup for a 15ft truck about a week in advance for this place and for 24/7. My pickup time was scheduled for 7:00AM, and I didn't receive my truck until almost 9:00AM. I also ordered blankets I didn't get from this place. Overall it made me never want to move with U-haul again.Alex E.
Holy god... these guys have no idea what they're doing. Only one uhaul in the lot.. and it was mine. Check in and return was painfully slow, unorganized, and unprofessional.John L.
Would recommend this location to anyone... Thanks againRich H.
I was not pleased with me having to go to three locations to get uhaul the first reservation I have they didn't take cash so I walked three miles to another location to be denied a truck finally I walk another mile or so to another location which I finally got a truck this location was very helpful Thanks food stopAnthony C.
the vehicle was well maintained but did have some broken glass in the cargo area that was not swept out by the previous renterMichael L.
If it weren't for the TM Steve Schlegel we would not have been able to move on time. I really appreciate his assistance and professionalism. The owners/operators of this location were not very customer oriented and on top of it all, they refused to assist us with the truck. When we went outside to get it ourselves (by their direction) the truck was on a flat. Which was when I contacted the manager Steve back. He quickly adjusted our order - in all it took 3.5 hrs or so to complete but the manager was very professional and rectified the situation.SHANI H.
I originally reserved a 20' truck from the Arvada location but was notified the night before that I would have to go to the Lakewood location, this increased my fuel cost and milage cost. When I arrived at the Lakewood location the 20' truck that I reserved was not available. I was given a 15' truck further increasing my fuel cost and mileage because multiple trips were needed. My move was from an Arvada home to an Arvada home. Having to travel to Lakewood was frustrating. All around I was extremely disappointed with the customer service and quality of truck I was given. My experience with U-Haul added more stress to an already stressful moving experience.Tyler C.