Truck was dirty and only had 1/4 tank of gas.. Process of renting slow and the representative not listening charging me for insurance I did not want and then telling me I'd have to contact U-Haul directly if I didn't want insurance after the fact to have them remove. Overall poor experience but judging by the storage facility from which I was renting I shouldn't have been surprised.DAVID B.
Moving Truck Rental in Lakewood, OH at National Storage Centers Lakewood
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lakewood, OH 44111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Gas tank was near empty! Back of truck needed swept out! Windshield & door windows were filthy! Reserved 24 pads only got 9!!JAMES S.
The only complaint I have is the I ordered a dolly and was charged for one but it was not on truck when picked it up . I didn't recover this until I got the truck to the house.KAREN P.
I get there at 9 to get my original rental. The passenger door was open and the battery was dead. Then had to wait 2 hours for a new truck to be given to me. The dude who helped jump the 1st truck was awesome he helped. But the waiting pushed my move back 2 hoursKevin V.
The dollies I reserved were not available. Was told manager would take them order. Ran into issues dropping off (at different location) because order showed them still rented and we obviously didn't have them to return. Wanted to charge us cost. Talked them out id it but it was a hassle we didn't need. FYI this is the second time we reserved a dolly that wasn't available when we picked up truck. Don't offer them online if you don't have enough. When moving heavy items we were counting on them. Had to make a run to Home Depot and rent from there.Kevin F.
WHY WAS THERE NOT A DROP OFF BOX FOR THE KEY? THAT WAS A BIG PAIN IN MY ASS. CIRCLED THE BUILDING FOR OVER A HALF HOUR LOOKING FOR ONE. CALLED ABOUT 10 TIMES, NO ANSWER. CALLED U-HAUL CUSTOMER SERVICE. NO HELP. PLEASE INSTALL A DROP BOX. THIS REALLY SUCKED.Sara M.