the online process between whether picking up by representative or by key box was not clear. This is a Uhaul online issue I feel, no fault to this location. Poor communication and instruction leading to pick up, again no fault of this location to my knowledge.Matthew E.
Moving Truck Rental in Lancaster, PA at Rowe & Rowe
(U-Haul Neighborhood Dealer)
Lancaster, PA 17603
(This is also know as Trailer Village)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Lancaster, PA 17603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I did mentioned it in my previous review that the purpose of online checkout is meaningless when the personnel has to do it all over again. Please have to only confirm my driver license and let us go our way. We did enjoy doing it only because time was of the essence. I thank you for letting me share my input.Dawit A.
I have completed every required that it needs be filled out to rent the trailer; however the personnel who was handling the transaction goes through it all over again. I did not see the sense of online checkout when I have to repeat the whole process again at the office. I have been renting equipment from u hall for sometime now. Confirming my driver license with my input should have been the only thing that it needs to done.Dawit A.
Office was dirty. Worker was not wearing a mask and safety measures were not in place. Very little information about anything was offered - extra options like pads and straps, how to return the vehicle, etc., was offered. Truck was very very dirty - food, spills and trash throughout the driver area. Gas cap was broken - came off without unscrewing it. Was afraid I wouldn't be able to get it unscrewed and then back in place.Lennon S.
Very friendly and accommodating staffMark M.
The pick up of the rental was easy, as was the return. All went well. Thank you.John M.
Service was great and treated very professionallyJose N.
Uhaul was horrible. Not safe. Drove horrible. Was revving, rpms was to high. Back door had to be forced shut. Break issues. Made noises. I fell from the hitch and injured my wrist and knee. Worst truck ever. Will never rent from this place again.James M.
Help with returns more actively.Michael S.
I do not understand the two $18 dollar extra charges on my billSalima C.
Was told to follow the instructions on drop off box. Everything was guided through onlineBOZHENA S.
Still never got my refund.Autumn T.
uhaul is a valuable part of our business, their consistent good service is much appreciated--mark/ north american van lineschristian D.
People working there were very pleasant and helpful.Jack K.
This location found how very unsafe my vehicle was hooked to the carrier couldn't believed it was done that wayJOSEPH E.
Online pickup didnt work and the person working had poor customer service.Andrew H.
Send them to the bigger Lancaster, PA uhual store.Eduardo T.
Working out of a shack. Customer service was lacking.Molly O.
The van was a little beat up. Rattled a lot when driving!joseph D.
I have never been disappointed with Rowe & Rowe. Staff is always on the ball, pick ups and returns with no problems, pleasant, friendly and a real pleasure to work with. I have already recommended people there and will continue to do so.Claire G.
This location was not "clean and inviting" as you asked of the drop off location. The one person at this location was the person that was supposed to be at the Columbia location where I was originally to pick up the truck. Due to this error our moving was delayed by 2 hours.Jacqui C.
Very quick checkout. Everything went super smoothly.Chris W.
Very friendly and helpful. I will rent from here again!CHRIS N.
I was not aware that there was a mileage limit until I returned the truck and had to pay an additional fee.Michael S.
No improvement needed. It was perfect. Truck was clean and ready on time. Office person was helpful.Mary Jo M.