The Uhaul app wasn't functioning properly (couldn't get my location despite app having the right gps permissions) so I had to go in and return truck the old fashion way. The lady behind the counter was kind, but when I received a receipt it indicated I did not return the truck with enough gas in it, and charged over $5/gal for 2 gal of gas. 1st of all, I calculated how much gas based on avg mileage (10.1 mi/gal) and total miles driven...it was the correct amount of fuel replaced. 2nd, how petty to charge a customer after the crap uhaul put me through when I picked up the truck. They screwed my order up 3 times during the process, which took over an hour at pickup location and if not corrected would have cost me a lot more money! I had to contact customer service before returning truck to correct additional and unnoticed mistakes,from pickuo, so after all of that getting charged for 2 gal of gas just felt like getting kicked while already knocked out. Maybe this rant should not be placed specifically on the drop off location, but I am pissed at Uhaul, and will look elsewhere first before considering using them again!
David H
Southern Maryland Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leonardtown, MD 20650
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Customer Reviews
- 4.0 Average Customer Rating
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Pickup was a little slow as they appeared to be having computer problems.
Jeffrey DThis pick up location was great. The only thing I would say to improve is to offer a wifi connection since the cell service here was really hard to use to do the app truck pick up. There was a nice lady there that did not have to help me since they were not open at 7am, and she came out and made sure I was able to complete my pick up before she left. Also, on a side note I added a dolly to my reservation, but no dolly was provided.
Cloressa OI was charged an additional 2 days even though the truck was returned tonight. Meaning I was charged for today and tomorrow. The truck was returned at 6:45 pm. You are making money on the truck twice. No one can rent the truck after hours, and because it is a holiday your office was closed but you can rent the truck out tomorrow. Yet you have me paying for a day that I have not used. I understand that I must pay for today because I used the truck today, but paying for tomorrow NO. I paid for and tried to rent a dolly, I was told that you all have some but if there isn't one in the truck I am renting then I can not be given one. I would not recommend this Uhaul to my friends or family because of the theft of money that you have taken from me.
James HDo NOT rent from these people!!! Wouldn't allow return inspection with customer! Final bill received 15 minutes via email with erroneous charges; A) 122 additional miles; B) incorrect returned fuel level and C) charge for blankets not used! Called the shop was told to ph 1800 Uhaul to resolve. Instead returned to the shop immediately to dispute the charges and inspect the vehicle. Staff wouldn't permit joint inspection. After 20 minutes of back and owner arrived did additional inspection without customer's participation. Finally agreed to corrected the mileage but refused to remove fuel and blanket charge. Crooks!
david p