There was no one there to accept my drop off. I left my paper work in hopes it would be credited correctly.
Moving Truck Rental in Lexington, KY at Urban Ninja Project
Moving to or from Lexington, KY 40505? Get FREE truck rental rate quotes at Urban Ninja Project.
Get FREE moving truck, pickup truck and cargo van rental quotes at Urban Ninja Project
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Lexington, KY.
Cargo vans and pickup truck rentals in Lexington, KY
U-Haul cargo van rentals and pickup trucks in Lexington, KY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Lexington, KY 40505. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Personnel were not there during posted hours, but were helpful when they were.
I used the contactless check-out process but there were no pads nor dolly on the truck so I had to deal with two different locations and still didn't get the right dolly. The truck was fine, but I expected the pads and dolly to already be on the truck and they were not, as such, I had to come into contact with three people and still didn't get what I paid for.
The pickup spot was beyond terrible. My pickup time was 10 am. I didn't get out of there until almost 11am. I went in the building and a kid had to wake up an employee which took 15 minutes to get him to the desk. The truck was muddy and ended up getting on a lot of my furniture while loading. Not to mention the huge dent on the side of the truck that the pickup location was even aware and the cab of the truck was muddy as well. Overall a terrible experience.
not having to wait for two and a half hours to get the equipment I reserved.
They weren't open at pu time. Had to call and get uhaul to get them to come. Didn't know how to utilize computer so good.
Location was disgusting, food, dirty clothes, and dishes everywhere. Employee was asleep in the back when myself and several other customers were scheduled for pick up. Had to call uhaul main phone line to get local manager to come get it straightened out, took over an hour to get my trailer.
Entering the parking lot was a bit difficult. Having trucks not parked up against the building would have helped.
The online drop off was horrible. It kept exiting ne out of the system everytime I would try and submit the pictures. My prices went up. I literqlly was in the building almost half an hour waiting for someone to get the keys for my reservation and had to wait on someone to get back from getting lunch to even get my reserved Uhaul. Experience was horrible.
Your customer service is horrific. The phone service has waits from 20 min to an hour and I was hung up on three times. I called to change drop off locations and was told I would be charged up the three times the rate. Your phone app is pitiful and not intuitive. Overall extremely disappointing service response and support. I give U-Haul two thumbs down and a 0 rating
The inside of the truck was so dirty and filthy it had sticky stuff in the cup holders and smelled horrible. Had to clean it before getting on the road
My only complaint would be there was no instruction from the person checking me in, didn't review the mileage to confirm with me for accuracy. I actually had to refer to the information supplied to me through the email.
I dropped off after hours so only saw the parking lot which seemed fine. The drop box was easy to find.
None. Everything was great.
After hour drop off
Not a UHaul location. Just a business where they have some UHaul equipment. Basically it looked to be a child care/teen hangout. Not a very professional staff. Would not recommend.
Trucks weren't checked in, truck was filthy.
It was a business that had a U-Haul company also had to wait in line with the other business
The location and staff were both nice. The trailer however, was another story. No marker lights, no surge brakes, and no emergency brake. The employee who hooked the trailer to my Jeep didn't tighten the coupler up all the way and it came off the ball on the interstate, so I learned the lack of safety equipment the hard way. So far, everyone at U-Haul has been very nice and accommodating with this situation. Accidents happen and I am fine with that. My disappointment is in the fact that U-Haul as a whole would have equipment that's not road-legal out for rental in the first place.
Lady stayed on her phone with her Mom on speaker. Equipment was dirty. Facilities are nasty. Very bad experience.
I was told I would be able to pick up my rental at 10AM. I waited for over an hour 11AM before anyone showed up to rent me the truck. Then I was rented a 15ft truck rather than the 10ft truck I had reserved, when A 10ft truck was available. The return dealer was much much better!
Ok for a drop off location. Not much in the way of service.
The personnel was excellent. The location had poir lighting. Need to be more visible.
Didn't have the pads I reserved. Another customer had taken all of their pads. The pads should have been held, hence being reserved. Really needs more training and to be more professionally organized. Truck was clean and available at our reserved time but it took 40 minutes to get the contract done and out of there.
Will and Susan are great, and were super helpful during a stressful day of trying to get a trailer from U-Haul. Thanks so much for your thoughtfulness and care! Best of luck!