Hard to get into locks for the keys and it was freezing outside. It wouldn't unlock. The check in process took way too long. Could have at least explained the process of checking in and when to check in before like when you order the uhaul explain the process of what to do so not standing in cold for 30 minutes. The customer service wasn't the most friendly either. The return process was just as bad.Dylan M.
Morris Auto & Truck Service
(U-Haul Neighborhood Dealer)
Lincoln, NE 68521
(Between Cornhusker HWY and Superior Street)
- Mon–Fri8 am–5 pm
- Free towing inspection
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Lincoln, NE 68521
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Not knowing the area it was still super easy to find after hours and very easy to drop off!Jennifer V.
Everything was great except for the corporate customer service rep we talked with on the phone when we were trying to return the truck with the online system. She was no help whatsoever and her â€œsolutionsâ€ did not solve anything. My fiancÃ© and I managed to solve our own problem with the online return system. Store Employees at the location were fantastic and helpful. In summary pickup location gets 5 stars, customer service rep at the provided number no stars. She should be sent for retraining with these people since they know how to do her job and she doesn't.Jake H.
I was not given the dolly I paid for, to be fair I forgot to ask about during pickup the the clerk did not remind me or provide one for me and I was still forced to pay for the dolly fee Followup questions about the exchange can be directed to my email at firstname.lastname@example.orgMax M.
Dropped off on a Sunday so business not open. However it was a closer location to our home to drop offgeorgia C.